Messiah Thomas
Bronx,NY
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Empire Cannabis Club. Skilled in complex problem-solving and interpersonal communication, adept at fostering teamwork and collaboration. Achieved significant improvements in workflow efficiency and product quality, ensuring high levels of customer satisfaction without exceeding labor cost budgets.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Empire Cannabis Club
12.2022 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence
- Assisted new hires with completing required forms for accurate setup in the payroll system from their first day onward.
- Facilitated regular team meetings to discuss operational updates, share information about new products or promotions, and foster open communication among staff members.
- Optimized employee scheduling to maintain adequate coverage while minimizing labor costs.
- Developed strong relationships with vendors, negotiating favorable pricing and securing a consistent supply of high-quality products.
- Trained employees on proper cannabis handling procedures, resulting in higher product quality and customer satisfaction.
- Addressed customer concerns promptly, resolving issues efficiently while maintaining high levels of customer satisfaction.
- Assisted in the hiring process for new employees, conducting interviews and selecting qualified candidates to join the team.
- Reduced wait times for customers by implementing a streamlined check-in process and improving workflow efficiency.
- Maintained a clean, organized store environment to ensure optimal presentation of products and ease of access for customers.
- Coordinated special events at the dispensary, drawing in new clientele while offering existing customers unique experiences related to cannabis education or entertainment activities.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
Budtender
Empire Cannabis Club
10.2021 - 12.2022
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
Back of House
Chick-fil-A
06.2020 - 08.2020
- Ensured kitchen cleanliness, adhering to health and safety regulations for optimal sanitary conditions.
- Practiced sanitation and safety procedures using approved disinfecting products and encouraging social distancing.
- Prioritized tasks and time to complete daily projects.
- Improved employee retention by providing ongoing training and promoting a positive work environment.
Education
High School Diploma -
Eagle Academy For Young Men
4143 Third Ave 06.2017
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Patience and Empathy
- Customer Satisfaction
- Interpersonal communication skills
- Creative solutions
- Teamwork and Collaboration
- Attention to Detail
Affiliations
• Funk Flex: Worked alongside the legendary DJ and radio personality, contributing to projects and bringing awareness on Cannabis
• Mayor Eric Adams: Collaborated on city events such as Food drives, enhancing community engagement and visibility.
• Summer Jam: Played a key role in one of the most influential hip-hop concerts, working with top-tier artists and industry professionals.
• Styles P & Jadakiss: Partnered with iconic rap figures for various music and entertainment ventures, strengthening ties in the cannabis world
• Ja Rule: Engaged in creative collaborations with the multi-platinum rapper, supporting major projects and appearances.
istic reach.
• Berner: Collaborated with the CEO of “Cookies” on ventures within the cannabis industries, expanding cross-industry influence.
Certification
• Security License: Certified in security operations, demonstrating proficiency in safeguarding people, property, and assets.
• OSHA Certification: Completed Occupational Safety and Health Administration (OSHA) training, ensuring compliance with safety regulations and protocols in the workplace.
• Site Safety Certification: Trained and certified in site safety management, with a focus on maintaining secure and compliant construction and work environments.
Timeline
Manager
Empire Cannabis Club
12.2022 - Current
Budtender
Empire Cannabis Club
10.2021 - 12.2022
Back of House
Chick-fil-A
06.2020 - 08.2020
High School Diploma -
Eagle Academy For Young Men
• Security License: Certified in security operations, demonstrating proficiency in safeguarding people, property, and assets.
• OSHA Certification: Completed Occupational Safety and Health Administration (OSHA) training, ensuring compliance with safety regulations and protocols in the workplace.
• Site Safety Certification: Trained and certified in site safety management, with a focus on maintaining secure and compliant construction and work environments.
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