Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Meta Russell

Hollywood

Summary

Dynamic Behavioral Health Technician with proven expertise in client redirection and conflict de-escalation, honed at Compassion Behavioral Health. Excelled in fostering patient satisfaction through active listening and effective communication. Skilled in Microsoft 365, enhancing team collaboration and documentation accuracy. Achieved significant improvements in patient engagement and safety protocols.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Behavioral Health Technician

Compassion Behavioral Health
01.2024 - Current
  • Conducted client rounds to check on residents.
  • Facilitated on-site activities, transportation, and med-pass.
  • Observing, analyzing, and reporting on client behavior.
  • Contributed to continuous quality improvement initiatives within the facility, effective communication, safety enforcement, and patient satisfaction levels.

Sales Associate

Divers Direct
04.2023 - 01.2024
  • Prepared merchandise for sales floor by pricing or tagging.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Server

Mountainside Treatment Center
02.2022 - 12.2022
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

High School Diploma -

Chapel Hill High School
Waltham, MA
05-2018

Skills

  • Active Listening
  • Client Redirection
  • Conflict De-escalation
  • Documentation Skills
  • Microsoft 365 (Computer Literacy)
  • Team Building
  • Solution Orientation
  • Positive Feedback

Certification

  • Basic Life Support (BLS) Certification
  • First Aid Certification
  • CPR Certification
  • Valid Driver License


Timeline

Behavioral Health Technician

Compassion Behavioral Health
01.2024 - Current

Sales Associate

Divers Direct
04.2023 - 01.2024

Server

Mountainside Treatment Center
02.2022 - 12.2022

High School Diploma -

Chapel Hill High School

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Meta Russell