Meylin Martinez
Hialeah,FL
Summary
Experienced and detail-oriented healthcare professional with over 6 years of insurance verification, prior authorizations, patient scheduling, and medical records management. Proven ability to work across departments to ensure accurate documentation and support timely reimbursements. Responsibilities have directly aligned with key revenue cycle functions bringing strong organizational skills, EHR proficiency, and a deep understanding of front-end processes that directly impact billing performance. Fast learner ready to step into a Revenue Cycle Specialist role for growth and contribution.
Overview
10
10
years of professional experience
Work History
Scheduling Concierge Coordinator
Cano Health
Medley, US
04.2025 - Current
- Managed and maintained patient scheduling system, ensuring accurate and up-to-date appointment information
- Collaborated with medical staff to prioritize urgent appointments and accommodate special requests
- Maintained confidentiality of patient information in accordance with HIPAA regulations
- Utilized electronic health record (EHR) system to input and update patient demographic data accurately
- Verified insurance coverage and obtained necessary authorizations for scheduled procedures or consultations
- Scheduled follow-up appointments for patients based on physician recommendations or treatment plans
- Tracked missed appointments and implemented reminder systems resulting in a reduction of no-shows
- Participated in team meetings to discuss workflow improvements, share best practices, and address challenges
- Assisted in training new staff members on the use of the scheduling system and department protocols
Medical Records Coordinator
Cano Health
Medley, US
11.2021 - 05.2024
- Receive, request, upload, attach and link all health-related documents including; medical notes, test results, labs, state forms, patient letters, insurance referrals, insurance letters, pain assessment, hospital records, previous medical history and all other documents related to the patient's health into EHR (electronic health records) software.
- Assist callers with medical records needs.
- Requested information should be faxed in an electronic format whenever possible so to avoid over use of paper.
- Ensure that all information necessary for the healthcare of a patient is uploaded to their chart in a timely manner.
- Maintains record availability by processing charts into the department; using chart mark-off procedures; facilitating chart location activities.
- Keeps health care providers informed by communicating availability or unavailability of the record.
- Maintain continuity of work operations by documenting and communicating actions, irregularities, and continuing needs.
- Maintain patient confidence by keeping patient records information confidential.
Call Center Agent
Cano Health
Medley, US
03.2020 - 10.2021
- Answering customer inquiries or passing them on to the appropriate department.
- Successfully managing a large amount of inbound and outbound calls
- Ensuring member satisfaction and assisting them with issues/concerns
- Communicating prior to prior authorization requests/status
- Communicating with providers regarding member authorization/referrals/ faxing documents as needed
- Solve member/provider first call resolution
- Engaging in active listening with callers, confirming or clarifying information as needed
- Understanding and striving to meet or exceed call center metrics while providing excellent customer service
Customer Service Representative
Molina Healthcare Inc
Doral, US
05.2018 - 11.2019
- Answering customer inquiries or passing them on to the appropriate department.
- Verifying eligibility and benefits
- Successfully managing a large amount of inbound and outbound calls
- Ensuring member satisfaction and assisting them with issues/concerns with their medicaid insurance plan
- Communicating prior to prior authorization requests/status
- Communicating with providers regarding member eligibility/benefits/authorization
- Solve member/provider first call resolution
- Engaging in active listening with callers, confirming or clarifying information as needed
- Understanding and striving to meet or exceed call center metrics while providing excellent customer service
Mental Health Technician
Coral Cmhc
Miami, US
07.2015 - 05.2018
- Alternate Front Desk Duty
- Insurance Verification
- Microsoft word, Excel
- Write 75 wpm
- Deep knowledge of behavioral needs
- Outpatient Administration
- Great communications with patients and family
- Receive Payment and provide receipts and change if needed
- Monitored patient activities and progress
- Translate daily observation notes from Spanish to English
- Answer/make calls to insurances for eligibility
- Make Outpatient appointments
- Data Entry
- File Medical Records
- File Employee Requirement
Education
GED -
Hialeah Miami Lakes
Hialeah, FL06-2013
Skills
- Insurance Verification & Authorization
- Medical Records & Documentation
- Electronic Health Records (ECW, QNXT)
- HIPAA Compliance
- Patient Scheduling & Intake
- ✔ Call Center & Member Support
- ✔ Fluent in English & Spanish
Timeline
Scheduling Concierge Coordinator
Cano Health
04.2025 - Current
Medical Records Coordinator
Cano Health
11.2021 - 05.2024
Call Center Agent
Cano Health
03.2020 - 10.2021
Customer Service Representative
Molina Healthcare Inc
05.2018 - 11.2019
Mental Health Technician
Coral Cmhc
07.2015 - 05.2018
GED -
Hialeah Miami Lakes