M. Grace Netherland
Glenpool,OK
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution.
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Temco Electric, Inc
Tulsa, Oklahoma
06.2013 - Current
- Conducted research on various topics as requested by management.
- Managed database systems containing customer contact information.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Worked closely with project managers to prioritize tasks according to importance and urgency levels.
- Maintained front desk to provide positive first impression.
- Coordinated support to facilitate general office operations.
- Received and distributed mail, letters and packages.
- Ensured compliance with established policies and procedures related to scheduling activities.
- Reviewed and approved vendor invoices.
- Assisted with set up for social events and food deliveries.
- Scheduled and confirmed appointments.
- Handled incoming calls and directed callers to appropriate department or employee.
- Stocked inventory and ordered office and kitchen supplies.
- Performed data entry into computer systems for tracking purposes.
- Maintained positive working relationship with fellow staff and management.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Assisted organizational efforts by filing, entering data and answering phones.
- Analyzed resource requirements for each project and identified potential conflicts or delays.
- Created, updated, and monitored project schedules for multiple departments.
- Performed accounting or financial analysis.
- Answered phones and routed voicemails to respective employees.
- Participated in credit and collections activities.
- Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
- Expedited payments by verifying accuracy and currency of vendor information.
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
- Resolved discrepancies between customers' remittances and invoices received.
- Answered customer questions to maintain high satisfaction levels.
- Input statement information, reconciled accounts and resolved discrepancies.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Developed financial reports detailing accounts receivable aging status.
- Assisted with year-end closing tasks including preparing journal entries.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Submitted project deliverables to clients, consistently adhering to quality standards.
- Managed multiple projects with competing deadlines simultaneously.
- Drafted project construction schedule and updated as job progressed.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Proposed or approved modifications to project plans.
- Supervised staff members, organized schedules and delegated tasks.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Coded and entered daily invoices with in-house accounting software.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided training to new hires on office policies and procedures.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Responded to customer inquiries via phone or email in a professional manner.
Bank Teller
American Heritage Bank
Glenpool, Oklahoma
06.2013 - 12.2013
- Balanced daily cash deposits and vault inventory with zero error rate.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Provided assistance to other tellers during peak business hours as needed.
- Developed strong relationships with customers to ensure repeat business.
- Received and counted daily inventories of cash, drafts and checks.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Welcomed customers and offered pleasant service during entire transaction.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Explained bank services, financial products and applicable fees to customers.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Maintained confidentiality of bank records and client information.
Education
Some College (No Degree) - Business
Tulsa Community College
Tulsa, OKSkills
- Reception oversight
- Scheduling
- Meeting planning
- Mail handling
- Research
- Filing
- Letter preparation
- Bookkeeping
- Records retrieval
- Documentation and recordkeeping
- Scheduling and calendar management
- Invoice processing
- Document management
- Office administration
- Negotiation
- Critical thinking
- Relationship building
- Phone call answering
- Multi-line telephone systems
- Microsoft
- Meticulous attention to detail
- Microsoft outlook
- Billing
- Vendor engagement
- Account reconciliation
- Customer service
- Data entry
- Credit and collections
- Proposal writing
- Clerical support
- Organizational skills
Timeline
Administrative Assistant
Temco Electric, Inc
06.2013 - Current
Bank Teller
American Heritage Bank
06.2013 - 12.2013
Some College (No Degree) - Business
Tulsa Community College