Matthew Colson
Night Auditor
Chattanooga,TN
Summary
Detail-oriented and customer-focused front desk clerk with 3 years of experience in hospitality, warehousing, and manufacturing. Proficient in customer service, communication, and packaging. Additional skills in forklift operation, quality control, and inventory management. Experienced in training and orientation for new team members.
Overview
10
10
years of professional experience
Work History
Night Auditor
Vision Hospitality Group
10.2024 - 03.2025
- Managed front desk operations during overnight shifts, including guest check-ins and check-outs
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Performed nightly audits of hotel financial transactions, ensuring accuracy and compliance with company policies
- Resolved customer complaints and issues in a timely manner to ensure guest satisfaction
- Responded promptly to emergency situations such as fire alarms or medical incidents, following established protocols
- Coordinated with maintenance personnel to address any facility issues that arose during the night shift
Front Desk Clerk
G6 Hospitality LLC/Motel 6
08.2022 - 05.2024
- Greeted, registered, and assigned rooms to guests of Motel 6-Airport Chattanooga
- Provide the maximum quality of service to the guests.
- Recorded guest comments or complaints, referred customers to managers as necessary.
- Answered inquiries pertaining to hotel services, guest registration, and travel directions, and made recommendations regarding shopping, dining, or entertainment.
- Answered telephone calls and dealt with face to face inquiries.
- Maintained a clean reception area to show a professional image.
- Maintained a professional relationship with visitors throughout their stay by phone and direct contact.
- Analyzed information and evaluated results to choose the best solution and solve customer problems.
- Generated night audits.
- Collaborated with maintenance and housekeeping to keep hotel rooms up to par.
Packaging
McKee Foods Corporation
02.2022 - 05.2022
- Achieve company goals by supporting production workers
- Maintained proper stock levels on a line
- Inspected finished products for quality and adherence to customer's specifications.
- Maintain a clean, neat and orderly work area
Lead Packer/Forklift Operator
WNA/Novolex
05.2019 - 11.2021
- Achieve company goals by supporting production workers
- Maintained proper stock levels on a line
- Inspected finished products for quality and adherence to the customers' specifications.
- Maintain a clean, neat and orderly work area
- Operated stand up/reach truck forklift loading and unloading product
- Operated cherry picker and pallet jack.
- Documented and maintained assigned equipment condition on a daily basis.
- Performed other functions and tasks as assigned.
- Lockout Tag-out Certified
Correctional Officer
CoreCivic
03.2017 - 08.2017
- Performed security observation duties and responded to emergencies.
- Successfully restrained and controlled inmates when circumstances deemed it necessary.
- Performed supervision of the inmates during all daily activities.
- Use of weapons and/or force to maintain discipline and/or order within a housing unit.
- Ensured that all policies were practiced during the transporting of inmates to court appearances, Doctors appointments and other facilities as needed.
- Completed specialized training of the correct application of the use of pepper spray
- Quickly and accurately assessed situations and responded appropriately
Training Coordinator
WAL-MART
05.2016 - 11.2016
- Conducted the new employee orientation program
- Facilitated one-on-one coaching as needed
- Documented and reported training progress and trainee feedback.
- Enforced system policy and guidelines.
- Produced and analyzed system reports.
- Maintained employee training and certifications to ensure government compliance standards and audit requirements
- Reviewing & selecting qualifying applicants to proceed through the hiring process.
- Maintain personnel files
Fulfillment Associate
Amazon
09.2015 - 04.2016
- Using appropriate safety procedures when organizing merchandise for pack
- Maintaining area cleanliness for proper work habits
- Arranging new merchandise for the sales floor for purchase
Overnight Sales Associate
Walmart
03.2015 - 08.2015
- Assisting customers in locating desired items
- Display construction
- Packing-out merchandise as directed
Education
High school diploma -
John I. Leonard High School
Greenacres, FL01-2013
Skills
Front desk operations
Timeline
Night Auditor
Vision Hospitality Group
10.2024 - 03.2025
Front Desk Clerk
G6 Hospitality LLC/Motel 6
08.2022 - 05.2024
Packaging
McKee Foods Corporation
02.2022 - 05.2022
Lead Packer/Forklift Operator
WNA/Novolex
05.2019 - 11.2021
Correctional Officer
CoreCivic
03.2017 - 08.2017
Training Coordinator
WAL-MART
05.2016 - 11.2016
Fulfillment Associate
Amazon
09.2015 - 04.2016
Overnight Sales Associate
Walmart
03.2015 - 08.2015
High school diploma -
John I. Leonard High School
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