M. Heather Love
Renton,WA
Summary
Dynamic Student Account Specialist at Evergreen Beauty College with a strong commitment to financial recordkeeping and customer service. Proven ability to enhance operational efficiency and foster team collaboration. Adept at processing tuition payments accurately while maintaining compliance with federal regulations, ensuring student satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
Student Account Specialist
Evergreen Beauty College
Renton, WA
05.2025 - Current
- Managed student account records for beauty college billing and enrollment support.
- Processed tuition payments, refunds, and account adjustments with accuracy.
- Communicated with students regarding balances, payment plans, and account inquiries, fostering understanding and resolution.
- Delivered customer service to students and parents, ensuring clarity on account information.
- Ensured student ledgers were free of discrepancies and errors for errors.
- Explained financial policies, deadlines, and payment options to students.
- Ensured compliance with federal regulations concerning student financial aid programs.
Guest Service Representative
Evergreen Beauty College
Renton
07.2024 - 05.2025
- Answered calls and scheduled appointments for salon and student services, enhancing guest experience and operational efficiency
- Resolved guest questions about services, policies, and class schedules
- Supported service desk operations through email, phone, and walk-in communication, facilitating seamless guest interactions
- Processed payments and balanced daily front desk transactions, ensuring accuracy and financial accountability
- Assisted with enrollment of new students.
- Managed student attendance records and daily tardy logs.
- Maintained confidential student files and front desk records.
- Processed incoming mail, deliveries, and interoffice paperwork.
- Provided clerical support and coordinated supply orders for office staff.
Seasonal Sales Associate
H&M
Fashion Valley
07.2023 - 08.2023
- Assisted customers with styling, product questions, and fitting room support.
- Processed sales transactions through point-of-sale register and payment systems.
- Organized displays and seasonal product areas to enhance visual standards and attract customer attention.
- Replenished sales floor with folded, hung, and size-sorted merchandise.
- Coordinated with team members for efficient opening, closing, and daily task execution.
- Managed stockroom operations through receiving, tagging, and sorting inventory to ensure product availability.
Gate supervisor
Dream Pool
Elkins Park
07.2020 - 08.2022
- Enforced pool rules and ensured orderly conduct at gate checkpoints, contributing to a safe environment.
- Verified visitor credentials and authorized entry for members and approved guests.
- Guided Dream Pool visitors on directions, policies, and entry questions to improve visitor experience.
- Resolved customer complaints, enhancing visitor satisfaction and communication skills.
Student Worker
St. John's Rittenberg Law Library
Queens
08.2021 - 05.2022
- Assisted law library patrons with reference questions and locating legal materials
- Shelved and organized circulation items, stacks, and reserve materials
- Managed circulation of library materials by checking in and out books through library systems
- Retrieved course reserves and special collections for student and faculty use
- Operated scanners, copiers, and printers for patron document requests
- Assisted faculty with administrative tasks, ensuring efficient filing, photocopying, and mail distribution
Server
Chili's
Wyncote
07.2021 - 01.2022
- Captured and processed accurate food and drink orders using point-of-sale system to enhance customer satisfaction.
- Relayed special requests and allergies to kitchen and bar staff to ensure safe and tailored dining experiences.
- Maintained clean tables, service stations, and dining room areas.
- Assisted teammates during peak service periods while adhering to established service standards for efficient operations.
Head cashier
Fill a Bagel and Breads
Jenkintown
07.2017 - 08.2020
- Trained cashiers on POS procedures and checkout standards, enhancing team performance and customer experience
- Supervised front counter operations, ensuring efficient service and customer satisfaction at Fill a Bagel and Breads bakery
- Handled customer orders for bagels, breads, and prepared foods
- Managed returns, exchanges, and refunds per company policy, prioritizing customer satisfaction and loyalty.
Education
BA - Mathematics
St. John's University
Queens, Jamaica06-2024
Skills
- Financial recordkeeping
- Team collaboration
- Commitment
- Work ethic
- Self Motivated
Timeline
Student Account Specialist
Evergreen Beauty College
05.2025 - Current
Guest Service Representative
Evergreen Beauty College
07.2024 - 05.2025
Seasonal Sales Associate
H&M
07.2023 - 08.2023
Student Worker
St. John's Rittenberg Law Library
08.2021 - 05.2022
Server
Chili's
07.2021 - 01.2022
Gate supervisor
Dream Pool
07.2020 - 08.2022
Head cashier
Fill a Bagel and Breads
07.2017 - 08.2020
BA - Mathematics
St. John's University