Mi Chang
Honolulu,HI
Summary
I am a global citizen who has lived and worked in numerous countries to learn about and understand their cultures, as well as master their languages in order to better engage with others. With several years of experience in the hospitality sector, I exercised and learned great service skills with compassion, sympathy, tolerance, and critical thinking.
Overview
19
19
years of professional experience
Work History
Concierge
Renaissance Hotel
Honolulu, HI
06.2024 - Current
- Offer interpretation services in Chinese, Korean, and Japanese to hotel guests.
- Make travel arrangements for guests upon request.
- Describe the area's highlights, points of interest, dining options, retail establishments, entertainment venues.
Manicurist, Esthetician, PMU Artist
Self Employed
Torrance, CA, US
02.2013 - 05.2023
- Established and managed a business providing manicure, eyelash extension, and permanent makeup services.
- Attended several educational seminars in Vietnam and Korea.
Casino Junket Operator for Vip Customer
Sunsity Casino Group
Macau, China
12.2010 - 05.2012
- Worked as an interpreter for high roller VIP guests who spoke Korean, Japanese, and English in Macau's five-star hotels with VIP junket rooms.
- Facilitated gambling services including travel arrangements, credit extensions, and foreign currency conversion.
Casino Guest Services Coordinator
Walkerhill Hotel
Seoul, Korea
11.2009 - 02.2010
- Assisted customers in playing baccarat in the hotel casino by providing interpreting services in Japanese, English, Chinese, and Korean.
- Took the hotel guests on a tour of Korea and ensured that their time there was comfortable.
Host
The Meat And Wine Company
Sydney, Australia
12.2006 - 10.2008
- Welcomed the customer and seated them.
- Worked as a cashier and divided tips for staff.
- Received reservation and confirmation via phone or internet.
- Opened and closed the restaurant, accounting for the day's sales.
- Provided information and addressed any client complaints.
Guest Related Service and Inbound Businese
Yuzanso Hotel
OtsuSi, Japan
06.2005 - 06.2006
- Served Japanese customers in various departments including front desk, banquet room, café, souvenir shop and room service wearing Kimono.
- Went on businese trips to Korea and Taiwan to promote Japanese tourism with the government and participated in expo.
- Trained interns from Korea during summer vacation.
Education
Association Of Art, Association Of Science - Spanish, Science
El Camino College
Torrance, CA, US12.2022
Associate Of Art - Japanese And Tourism
Gwangju Health College
Gwangju, South Korea03.2005
Languages
English
Full Professional
Japanese
Full Professional
Korean
Native or Bilingual
Mandarin
Full Professional
Cantonese
Limited Working
Spanish
Professional Working
Timeline
Concierge
Renaissance Hotel
06.2024 - Current
Manicurist, Esthetician, PMU Artist
Self Employed
02.2013 - 05.2023
Casino Junket Operator for Vip Customer
Sunsity Casino Group
12.2010 - 05.2012
Casino Guest Services Coordinator
Walkerhill Hotel
11.2009 - 02.2010
Host
The Meat And Wine Company
12.2006 - 10.2008
Guest Related Service and Inbound Businese
Yuzanso Hotel
06.2005 - 06.2006
Association Of Art, Association Of Science - Spanish, Science
El Camino College
Associate Of Art - Japanese And Tourism
Gwangju Health College