Mi-Emy Howard
Waste Connections NYC
Queens
Summary
Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.
1
Certification
4
years of professional experience
Work History
Dispatcher
2 Years 6 Months- Streamlined schedules for 30+ fleet vehicles, optimizing routes to service between 5-7 customers per driver across the five boroughs, enhancing safety while reducing fuel costs and improving on-time delivery rates.
- Coached drivers in fleet on the importance of wearing proper protective equipment and safe driving protocols resulting in a 30% increase in number of accident free days.
- Monitored vehicle locations using GPS tracking systems to ensure timely service delivery.
- Leveraged advanced online tools to track and analyze waste tonnage reports for major accounts, including construction job sites and airport terminals, driving improved waste management efficiency.
- Coordinated daily waste collection schedules to optimize route efficiency and reduce downtime.
Roll-Off Supervisor
2 Years- Orchestrated the overnight operations of a fleet of 15 drivers, ensuring timely deliveries that boosted customer satisfaction and streamlined logistics.
- Revamped the driver check-in process, enhancing efficiency by tracking tonnages and streamlining cash payments, resulting in reduced wait times and improved driver satisfaction.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect
- Oversaw the issuing and renewal process of NYDOT street permits decreasing the number of fines by 25% and promoting compliance with city standards.
- Developed and maintained relationships with clients, addressing concerns to ensure satisfaction and retention.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Regents Diploma
- Awards: Highest Achievement in the Sciences
- GPA: 3.7
Associate of Science - Business Administration And Management
Skills
Microsoft Excel
Customer Service
Accountable
Detail-oriented
Customer relations
Schedule management
Incident reporting
Record keeping
Relationship building
Distance estimation
Data entry
Verbal and written communication
Affiliations
Kiwanis Club-Laguardia
Rotary International- JFK
Young Men Strong- Queens
Certification
- Certified Authorized Signatory, Port Authority NYNJ [2022-Current] acting as the liaison between my company and the NY/NJ airports designating and managing security level clearance for my employees to access restricted areas ramp side.
- Leadership and Oversight Training - [2025] 4 day workshop completed to communicate, delegate, reduce conflict and harbour communication effectively overseeing a team.
Timeline
Dispatcher
Waste Connections NYC
01.2024 - Current
Roll-Off Supervisor
Royal Waste Services INC.
01.2022 - 01.2024
Queens High School for Language Studies
Regents Diploma
Queensborough Community College
Associate of Science from Business Administration And Management
Community Service
Kiwanis LaGuardia, Part-time Administrative Leader, New York, NY, 2021, Present, Played a key role in organizing community volunteering events, securing and managing budgets exceeding $5,000 while coordinating payments for staff and vendors, impacting over 300 local participants., Led teams of 5 to 20 volunteers, utilizing coordination strategies to enhance project outcomes and team engagement., Engaged over 300 community members by organizing entertaining stalls at local events, boosting donations by 25%.