Summary
Overview
Work History
Education
Skills
Timeline
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Mia Brainard

Euclid,OH

Summary

Collaborative leader that prioritizes the end goal. For management, it has been maintaining a solid work crew and shaping each employee to succeed within the work place and for their future endeavors while keeping the operation going smoothly. I am work motivated, determined, goal oriented and ready to achieve a different position that I can flourish in.

Overview

5
5
years of professional experience

Work History

Manager

Gloria Jean’ Coffee Shop
10.2022 - 03.2025
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Managed and motivated employees to be productive and engaged in work.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Sales Associate

Tjmaxx
08.2020 - 07.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

Biological Sciences

Lakeland Community College
Kirtland, OH

Skills

  • Team leadership
  • Time management
  • Decision-making
  • Customer service
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Operations management
  • Shift scheduling
  • Conflict resolution
  • Policy implementation
  • Marketing
  • Clear communication
  • Coaching and mentoring
  • Work prioritization
  • Inventory management
  • Recruiting and interviewing

Timeline

Manager

Gloria Jean’ Coffee Shop
10.2022 - 03.2025

Sales Associate

Tjmaxx
08.2020 - 07.2022

Biological Sciences

Lakeland Community College

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Mia Brainard