Mia Burgett
Ely,NV
Summary
Detail-oriented professional with extensive experience in customer service, notably at Holiday Inn Express Hotel Suites. Proven ability to enhance guest satisfaction through effective communication and attention to detail. Skilled in cash handling and resolving inquiries, ensuring a seamless experience for all clients. Committed to fostering positive relationships and team collaboration.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Holiday Inn Express Hotel Suites
Ely, NV
09.2024 - Current
- Greeted guests with professionalism, ensuring a welcoming atmosphere at front desk.
- Managed check-in and check-out processes efficiently, enhancing guest satisfaction.
- Responded to guest inquiries promptly, providing information on hotel services and local attractions.
- Coordinated reservations using property management software, optimizing room availability.
Activity Coordinator
White Pine Care Center
Ely, NV
03.2024 - 12.2024
- Coordinated daily activity schedules to enhance participant engagement and satisfaction.
- Developed and implemented innovative recreational programs aligned with community interests.
- Managed logistics for events, ensuring all materials and resources were available and organized.
- Collaborated with team members to evaluate program effectiveness and identify areas for improvement.
Barista Shift Supervisor
Sugar Plum
Ely Nv
10.2023 - 01.2024
- Supervised daily operations, ensuring efficient workflow and high-quality service delivery.
- Trained and mentored new baristas on beverage preparation and customer service standards.
- Monitored inventory levels, placing orders to maintain stock and minimize shortages.
- Developed and implemented training programs to enhance team performance and product knowledge.
Cashier
Ridley’s Family Market
Ely Nv
02.2023 - 10.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Maintained clean and organized checkout areas to enhance customer experience.
- Resolved customer inquiries and issues promptly, ensuring satisfaction and loyalty.
Education
High School Diploma -
White Pine High School
Ely, NV06.2023
Skills
- Customer service
- Attention to detail
- Listening skills
- Cash handling
- Telephone etiquette
Timeline
Front Desk Receptionist
Holiday Inn Express Hotel Suites
09.2024 - Current
Activity Coordinator
White Pine Care Center
03.2024 - 12.2024
Barista Shift Supervisor
Sugar Plum
10.2023 - 01.2024
Cashier
Ridley’s Family Market
02.2023 - 10.2023
High School Diploma -
White Pine High School