Mia Castillo
Buttermilk Cafe
Round Lake,Illinois
2
Languages
8
years of professional experience
Medical Assistant supporting dermatology and cosmetic visits through patient flow coordination, specimen collection, and lab ordering. Assists with skin biopsies, suture removal, cryotherapy, and physician-prescribed injections while helping clinicians move patients through exams efficiently. Reviews lab results with physicians before patient follow-up to support accurate, timely care.
Work History
Server
5 Months- Delivered exceptional customer service, ensuring satisfaction with each dining experience.
- Managed multiple tables efficiently, demonstrating strong multitasking abilities during peak hours.
- Collaborated with kitchen staff to ensure timely and accurate food delivery to guests.
- Trained new servers on menu knowledge, service standards, and restaurant procedures.
Medical Assistant
1 Year- Coordinated with dermatologists for efficient patient flow and care delivery.
- Assisted dermatologists in patient examinations and performed minor procedures, including skin biopsies, suture removal, and cryotherapy, to support effective treatment.
- Administered injections of medications prescribed by the physician according to protocol.
- Ordered lab tests for patients and collected specimens for analysis.
- Reviewed laboratory results with physicians prior to informing the patient of findings.
Medical Receptionist
6 Months- Processed insurance verification and pre-authorizations to facilitate seamless patient care.
- Maintained electronic medical records with accuracy, enhancing data retrieval for clinical staff.
- Responded to patient inquiries, providing information on services and addressing concerns effectively.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Server/Cocktail Bartender
2 Years 6 Months- Resolved customer complaints promptly, enhancing customer satisfaction and loyalty.
- Served alcoholic beverages responsibly in accordance with state laws.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Assisted wait staff during peak hours, ensuring seamless service and efficient operations.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Displayed enthusiasm and knowledge of menu items, influencing guest choices and enhancing dining experience.
- Delivered exceptional customer service in a high-volume dining environment.
Team Member
2 Years 9 Months- Maintained positive working relationship with fellow staff and management.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Hostess
2 Years 1 Month- Greeted customers and escorted them to their tables.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Education
Bachelor of Science - Nursing
High School Diploma
Skills
Patient care coordination
Specimen collection
Injection administration
Minor procedure assistance
Medication administration
Appointment scheduling
Patient intake
Medical records documentation
Patient communication
Laboratory result review
Electronic health record documentation
Patient education
Medical terminology
HIPAA compliance
Insurance verification
Prior authorization
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Server
Buttermilk Cafe
03.2026 - CurrentRead More
Medical Assistant
North Suburban Dermatology
05.2025 - 05.2026Read More
Medical Receptionist
Advanced Dermatology
11.2024 - 05.2025Read More
Server/Cocktail Bartender
Dockers Restaurant
06.2022 - 12.2024Read More
Team Member
Target
08.2021 - 05.2024Read More
Hostess
Orginal Omega
05.2018 - 06.2020Read More
Mundelein High School
High School Diploma
Read More
Chamberlain University
Bachelor of Science from Nursing
Read More