Mia Cerruti
Student
Fulshear,TX
Summary
Customer-focused candidate with background in hospitality industry. Proven track record in enhancing guest experiences at Serasana Spa with exceptional customer service. Dependable and quick-learning team player with effective communication and organization skills. Flexible and versatile.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Serasana Spa
03.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process including collecting payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Creating customized teas and smoothies for guests.
- Housekeeping including timely turn over of laundry for healing arts providers, vacuuming, cleaning yoga mats, dusting, and cleaning windows.
Babysitter
Private Family Home
01.2022 - Current
- Communicated positively with children and guardians.
- Taught children to organize toys, wash hands, and share by leading by example.
- Played games, worked on puzzles, and read books to young children.
- Maintained clean and organized environment to ensure well-being of children.
- Created engaging environment for learning including arts, crafts and fun activities that stimulate imagination.
- Prepared healthy, age-appropriate snacks and meals.
Afterschool Nanny
Private Family Home
01.2023 - 05.2024
- Escorted two elementary school age children from school to their home safely.
- Organized age-appropriate recreational activities for physical exercise, social interaction, and skill building.
- Managed sibling conflicts or disagreements in fair and empathetic manner to promote healthy communication between family members.
- Ensured child safety and well-being by closely monitoring activities both indoors and outdoors.
Concession Stand Worker
Fulshear Sports
01.2022 - 05.2022
- Consistently provided friendly service to promote better customer engagement.
- Monitored inventory and notified management of deficiencies or shortages.
- Handled cash and processed payments, sorting bills, and maintaining order.
- Ensured customer satisfaction through accurate order taking and prompt delivery of drink and snack items.
- Increased sales by creating visually appealing displays for food items and promotional materials.
- Maintained a clean and organized workspace, ensuring a safe environment for both customers and staff members.
Education
High School Diploma -
Jordan High School
Houston, TX 05.2001 -
Skills
Customer Service
Guest Relations
Cash Handling
Telephone Etiquette
Office Organization
Administrative Support
Hospitality services
Appointment Scheduling
Photography, Drawing and Jewelry-making
In my free-time I enjoy taking photographs of my surroundings as well as creating unique jewelry pieces and making surrealist inspired art.
Timeline
Front Desk Receptionist
Serasana Spa
03.2023 - Current
Afterschool Nanny
Private Family Home
01.2023 - 05.2024
Babysitter
Private Family Home
01.2022 - Current
Concession Stand Worker
Fulshear Sports
01.2022 - 05.2022
High School Diploma -
Jordan High School
05.2001 -