Mia Clark
Iowa City,IA
Summary
Enthusiastic and customer-focused professional with a proven track record of delivering exceptional service and maximizing sales. Possess strong communication skills, excellent multitasking abilities, and a passion for creating memorable experiences. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Prime and Providence
West Des Moines, IOWA
05.2024 - Current
- Managed telephone communication to offer accurate dining details and facilitate reservation bookings.
- Greeted guests and ensured our guests received a positive dining experience by promptly greeting and assisting them to their assigned tables.
- Managed reservations, waitlists, and special requests for large parties.
- Provided exemplary customer service by answering phone inquiries promptly for scheduling reservations, confirming bookings, recording takeout orders, and handling service-related questions.
- Stayed attentive to server availability and table turnover for prompt seating of guests.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Maintained effective communication with guests to inform them about hours, wait times and specials.
- Established positive relationships among team members in both the front-of-house and kitchen departments.
- Maintained a loyal clientele base through consistently delivering exceptional service and support.
- Performed regular inspections on dining and serving areas, maintaining high standards of cleanliness and proper setup.
TANNING CONSULTANT
Soleil Tan Spa
Clive
06.2021 - Current
- Effectively communicate and build relationships with clients to drive sales and meet goals
- Consistently exceed sales targets through proactive prospecting and customer engagement techniques
- Demonstrate in-depth product knowledge to provide tailored solutions and enhance customer satisfaction
- Utilized proactive selling techniques to generate repeat business and increase customer retention
- Managed inventory and maintained a clean and organized store environment
- Managed cash transactions and organized daily deposits, ensuring accuracy and accountability
- Scheduled appointments and managed booking system to ensure smooth operations and customer satisfaction.
FRONT OFFICE RECEPTIONIST
Shelter Insurance Joe Yamen
West Des Moines
07.2021 - 09.2021
- Customer service-oriented with a friendly and professional demeanor
- Skilled in handling multi-line phone systems and scheduling appointments for clients
- Managed busy front desk, greeting clients and answering phone calls with professionalism
- Provided excellent customer service, addressing inquiries and directing visitors to appropriate staff
- Scheduled appointments and maintained organized filing system for office documents.
Education
HIGH SCHOOL GRADUATE -
Dowling Catholic High School
West Des Moines, IA05.2023
BUSINESS ANALYTICS -
University of Iowa
Iowa City, IASkills
- Customer service
- Communication
- Attention to detail
- Effective customer upselling
- Time management
- Teamwork
- Multitasking
- Guest Relations Management
- Dining customer service
- Cash Handling
- Payment Processing
- Reading Comprehension
- Guest Relations
- Sales and Marketing
- Quality Control Analysis
- POS system operations
- Complex Problem-Solving
- Service prioritization
References
- Peter Renzo, Owner of Cosi Cucina Italian Grill, Clive, IA, (515) 868-7477, info@cosicucina.com
- Meghan Friese Manager of Prime and Providence West Des Moines, IA (515) 644-6805, andyc@primeandprovidence.com
- Andy Crounse Owner of Prime and Providence West Des Moines, IA (515) 644-6805, andyc@primeandprovidence.com
- Joe Yamen, Owner of Shelter Insurance, West Des Moines, IA, (515) 210-7699, jyamen@shelterinsurance.com
- Sheila Schneider, Store Manager at Soleil Tanning Spa, Clive, IA, (515) 202-9129, sheilamstevens@hotmail.com
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Restaurant Hostess
Prime and Providence
05.2024 - Current
FRONT OFFICE RECEPTIONIST
Shelter Insurance Joe Yamen
07.2021 - 09.2021
TANNING CONSULTANT
Soleil Tan Spa
06.2021 - Current
HIGH SCHOOL GRADUATE -
Dowling Catholic High School
BUSINESS ANALYTICS -
University of Iowa