Mia Costa
Tallahassee,FL
Summary
Adept at elevating guest experiences and boosting sales, my tenure at Gordos Tallahassee honed my exceptional customer service and cash handling skills. Proven multitasker and team collaborator, I excel in fast-paced environments, significantly enhancing service efficiency and customer satisfaction without compromising quality.
Overview
4
4
years of professional experience
Work History
Server
Gordos Tallahassee
Tallahassee, FL
04.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Bocas House
Weston, FL
05.2020 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender
Sofias Restaurant
New York
05.2023 - 08.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Shift Leader
Marcos Pizza
Weston, FL
03.2021 - 05.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
Marketing, Social Media Management - Marketing
Florida State University
Tallahassee Florida Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Service prioritization
- Sales expertise
Languages
Spanish
Native or Bilingual
Timeline
Bartender
Sofias Restaurant
05.2023 - 08.2023
Server
Gordos Tallahassee
04.2023 - Current
Shift Leader
Marcos Pizza
03.2021 - 05.2023
Server
Bocas House
05.2020 - 06.2024
Marketing, Social Media Management - Marketing
Florida State University