Mia Costa
Fort Lauderdale,FL
Summary
Dedicated hospitality professional with 7 years of customer service and restaurant experience. Expertise in high-volume environments, delivering personalized service, resolving guest concerns, and fostering teamwork. Strong communicator with proven multitasking and attention to detail, committed to enhancing guest experiences and supporting restaurant success.
Overview
1
1
Language
3
3
years of post-secondary education
7
7
years of professional experience
Work History
Lead Host
Yolo
Fort Lauderdale, Florida
04.2026 - Current
- Managed front-of-house operations ensuring smooth guest experiences.
- Trained and supervised host staff to enhance service quality.
- Coordinated table reservations and guest seating arrangements efficiently.
assistant manager
Charlie park
Tallahassee, Florida
09.2025 - 05.2026
- Supported daily restaurant operations, facilitating efficient service and enhancing guest experience in fast-paced environment.
- Supervised front-of-house staff, delegated responsibilities, and maintained smooth operations during high-volume shifts.
- Trained and coached team members on service standards, restaurant procedures, and guest relations.
- Resolved guest concerns and service issues professionally, employing strong communication and problem-solving skills to achieve positive outcomes.
- Collaborated with management, servers, hosts, bartenders, and kitchen staff to coordinate service and improve operational efficiency.
- Assisted with opening and closing procedures, cash handling, scheduling, inventory, and maintaining restaurant standards.
- Built strong relationships with guests and team members while consistently representing the restaurant in a professional manner.
server
Gordo’s
Tallahassee, Florida
06.2023 - 03.2026
- Provided attentive, high-volume table service while managing multiple guests and maintaining a positive dining experience.
- Took accurate food and beverage orders, recommended menu items, processed payments, and addressed guest questions and concerns.
- Cross-trained in multiple front-of-house roles, including food running, drink running, and bussing, to support efficient restaurant operations.
- Collaborated closely with servers, hosts, bartenders, kitchen staff, and management to maintain smooth service during high-volume shifts.
- Maintained strong product knowledge and communication skills while working in a fast-paced, customer-focused environment.
- Consistently adapted to changing restaurant needs and stepped into different responsibilities as needed.
Lead Host
Bocas House
Weston, FL
03.2020 - 04.2023
- Promoted to Lead Host and took responsibility for coordinating the front-of-house host team during daily operations.
- Trained and onboarded new hosts, including teaching reservation procedures, seating systems, guest service standards, and restaurant policies.
- Managed host schedules, assigned sections, and coordinated seating to maintain an efficient and organized dining room.
- Served as a point of contact for hosts and management, addressing guest concerns and resolving front-of-house issues professionally.
- Monitored guest flow, wait times, reservations, and table availability to optimize the guest experience.
- Maintained strong communication with servers, managers, and kitchen staff to ensure smooth restaurant operations.
assitant manager
Marcos Pizza
Weston, FL
03.2019 - 04.2023
- Promoted into an Assistant Manager role after progressing through multiple front-of-house and operational responsibilities.
- Supervised daily restaurant operations, including opening/closing procedures, cash handling, customer service, and team coordination.
- Managed team workflow during busy shifts, delegated responsibilities, and resolved customer concerns professionally.
- Trained and supported new employees to ensure consistent service, food safety, and company standards.
- Assisted with inventory, food preparation, order accuracy, and maintaining a clean and efficient restaurant environment.
- Developed strong leadership, communication, sales, and customer relationship skills in a fast-paced environment.
Education
Bachelor of Arts - Business Administration
Florida State University
Tallahassee, FL 08.2023 - 05.2026
Skills
- Customer Service High-Volume Service Upselling POS Systems Food & Beverage Knowledge Multitasking Conflict Resolution Team Leadership Staff Training Communication
- Sales techniques
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Lead Host
Yolo
04.2026 - Current
assistant manager
Charlie park
09.2025 - 05.2026
Bachelor of Arts - Business Administration
Florida State University
08.2023 - 05.2026
server
Gordo’s
06.2023 - 03.2026
Lead Host
Bocas House
03.2020 - 04.2023
assitant manager
Marcos Pizza
03.2019 - 04.2023