Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Mia Cruz

Santa Ana

Summary

Dynamic and results-oriented Sales Associate with proven expertise in customer service and cash handling from roles at Shoe Palace and Old Navy. Excelled in creating welcoming environments, enhancing customer satisfaction, and efficiently managing financial transactions. Skilled in teamwork, problem-solving, and retail operations, demonstrating a professional demeanor and a commitment to excellence.

Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.

Overview

2
2
years of professional experience

Work History

Sales Associate

Shoe Palace
01.2024 - 04.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Managed efficient cash register operations.

Sales Associate

Old Navy
06.2022 - 01.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

No Degree - Child Development

Santiago Canyon College
Orange, CA
06-2026

High School Diploma -

Santa Ana High School
Santa Ana, CA
06-2024

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Cash handling
  • Verbal/written communication
  • Flexible schedule
  • Cash register operation
  • Store opening and closing
  • Retail store operations
  • Professional demeanor

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Associate

Shoe Palace
01.2024 - 04.2024

Sales Associate

Old Navy
06.2022 - 01.2024

No Degree - Child Development

Santiago Canyon College

High School Diploma -

Santa Ana High School
Mia Cruz