Mia Desmarais
Saint Clair Shores,MI
Summary
Motivated individual with a proven ability to foster team collaboration and resolve customer issues effectively. Known for strong verbal and written communication, alongside a positive attitude, ready to support organizational goals through exceptional service and decision-making.
Overview
3
3
years of professional experience
Work History
Shift Lead
Modern Cone
Saint Clair Shores, MI
05.2024 - Current
- Supervised daily operations to ensure optimal workflow and team performance.
- Trained new staff on procedures and customer service standards to enhance service quality.
- Resolved customer inquiries and complaints efficiently to maintain high satisfaction levels.
- Completed store opening and closing procedures and balanced tills.
Catering Server
Encore Catering
Saint Clair Shores, MI
11.2023 - 04.2024
- Set up and organized dining areas, adhering to catering standards and event specifications.
- Collaborated with team members to execute efficient service during high-volume events.
- Provided friendly, courteous service to create memorable moments for guests.
Education
High School Diploma -
Lakeview High School
Saint Clair ShoresSkills
- Customer service focus
- Team motivation
- Sales proficiency
- Creative problem solving
- Strong verbal and written communication
- Decision-making capacity
- Positive attitude
Timeline
Shift Lead
Modern Cone
05.2024 - Current
Catering Server
Encore Catering
11.2023 - 04.2024
High School Diploma -
Lakeview High School