Summary
Overview
Work History
Education
Skills
Timeline
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MIA DIENNO

Medford,NJ

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the medical field. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with patients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

13
13
years of professional experience

Work History

Front Desk Receptionist

Rothman Orthopaedics
Sewell, NJ
11.2020 - Current
  • Greets patients professionally and provides friendly, knowledgeable assistance.
  • Checks patient insurance, demographic and health history to keep information current.
  • Coordinates patient scheduling, check-in/check-out and collect necessary copays and/or account balances.
  • Adheres to strict HIPAA guidelines to protect patient privacy.
  • Organizes paperwork such as charts and reports for office and patient needs.
  • Helps patients complete necessary medical forms and documentation.

Patient Service Representative

Children's Hospital Of Philadelphia, CHOP
Philadelphia, PA
01.2016 - 11.2020
  • Worked full time in both hospital outpatient services as well as fast paced pediatrics office.
  • Responsible for patient care throughout the check in/check out and scheduling process.
  • Took copayments and compiled daily financial records.
  • Facilitated communication between patients and various departments and staff.

Accounts Payable Representative

Independence Blue Cross
Philadelphia, PA
06.2006 - 02.2013
  • Worked full time for a large well known insurance company where I was responsible for balancing multiple vendor/group accounts as well as individual member accounts.
  • Verified vendor accounts by reconciling monthly statements and related transactions. Processed any overpayments on accounts.
  • Prepared checks and assisted with payroll duties.
  • Resolved any discrepancies with the best of my ability

Education

Community College of Philadelphia
Philadelphia, PA

Girard Academic Music Program
Philadelphia, PA

Skills

  • Decision-Making/Problem Solving Abilities
  • Teamwork and Collaboration
  • Insurance Verification
  • Appointment Scheduling
  • Administrative support
  • Inventory management

Timeline

Front Desk Receptionist

Rothman Orthopaedics
11.2020 - Current

Patient Service Representative

Children's Hospital Of Philadelphia, CHOP
01.2016 - 11.2020

Accounts Payable Representative

Independence Blue Cross
06.2006 - 02.2013

Community College of Philadelphia

Girard Academic Music Program

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MIA DIENNO