Mia Fernandez
New Castle,DE
Summary
Detail-oriented political science student with a strong foundation in policy analysis, research, and professional writing. Skilled at breaking down complex issues, organizing information clearly, and communicating effectively in both academic and professional settings. Demonstrates strong critical thinking, time management, and adaptability through balancing multiple projects and deadlines. Seeking to leverage analytical, organizational, and communication skills in an office-based role focused on research, administration, or policy support.
Overview
4
4
years of professional experience
Work History
Maitre'd
The Quoin Restaurant
Wilmington, DE
10.2025 - Current
- Supervised front-of-house staff, training and supporting to achieve service excellence.
- Cultivated relationships with guests, enhancing loyalty and satisfaction.
- Handled guest inquiries and concerns, resolving issues promptly and professionally.
- Liaised between front-of-house staff and management team, ensuring effective communication.
Server
Del Pez Gastropub Wilmington
Wilmington, Delaware
04.2024 - 10.2025
- Trained new servers on menu items and service standards to enhance team performance.
- Delivered excellent customer service to promote customer satisfaction.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Fostered a welcoming atmosphere through exceptional customer service.
Head Hostess
Del Pez Gastropub Wilmington
Wilmington, Delaware
06.2022 - 10.2025
- Supervised a team of hostesses, ensuring timely completion of all duties for seamless operations.
- Trained new staff on hosting procedures and customer service standards to enhance guest satisfaction.
- Addressed guest inquiries and concerns with professionalism and courtesy.
- Resolved conflicts between customers to maintain a positive dining experience.
Education
Bachelor of Science - Political Science
Neumann University
Aston Mills, PA05-2028
Skills
- Team leadership
- Strong leadership
- Communication skills
- Conflict resolution
- Relationship management
- Training and development
Languages
Spanish
Native/ Bilingual
Timeline
Maitre'd
The Quoin Restaurant
10.2025 - Current
Server
Del Pez Gastropub Wilmington
04.2024 - 10.2025
Head Hostess
Del Pez Gastropub Wilmington
06.2022 - 10.2025
Bachelor of Science - Political Science
Neumann University