Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mia Gomez

Claremont,United States

Summary

Professional and personable customer service professional with extensive experience in front desk operations, patient interaction, appointment scheduling, and administrative support. Skilled at creating a welcoming environment, managing high-volume phone calls, coordinating schedules, handling confidential information, and providing exceptional service to diverse populations. Experienced working in fast-paced environments that require strong communication, organization, multitasking, and problem-solving abilities.Currently pursuing a Bachelor's degree in Kinesiology with plans to continue into nursing, demonstrating a strong commitment to healthcare and patient care. Proven ability to build positive relationships with clients, patients, and team members while maintaining professionalism and attention to detail. Recognized for reliability, adaptability, and a strong work ethic, with a passion for helping others and ensuring a positive experience for every patient and customer.

Overview

2
2
years of professional experience

Work History

Sales Associate

Massage Envy
Ontario, CA
03.2026 - Current
  • Greet clients and provide a welcoming, professional experience from check-in to check-out.
  • Manage appointment scheduling, rescheduling, and cancellations using booking software.
  • Answer high-volume phone calls and assist clients with membership, service, and billing inquiries.
  • Process payments, maintain accurate client records, and ensure confidentiality of customer information.
  • Promote memberships, services, and retail products while delivering exceptional customer service.
  • Collaborate with therapists, estheticians, and management to ensure smooth daily operations.
  • Resolve client concerns professionally and efficiently in a fast-paced environment.
  • Assisted clients in selecting services and products to enhance their wellness experience.
  • Educated customers on the benefits of membership options, promoting long-term client relationships.

Administrative Assistant

CSUSB VA Office
San Bernardino, CA
02.2024 - 02.2026
  • Provide administrative and customer service support to students, faculty, and staff in a busy university office.
  • Answer phones, respond to emails, and assist visitors with questions regarding university services and procedures.
  • Schedule appointments and maintain accurate records and documentation.
  • Assist students with online forms, applications, and navigation of university systems.
  • Perform data entry, filing, document management, and other clerical duties while maintaining confidentiality.
  • Support office operations by coordinating communication between departments and ensuring efficient workflow.
  • Demonstrate strong organizational, multitasking, and problem-solving skills while serving a diverse student population.

Education

Bachelor of Science - Kinesiology, Exercise Science

California State University - San Bernardino
San Bernardino, CA
12-2026

Skills

  • Front Desk Operations
  • Appointment Scheduling
  • Customer Service Excellence
  • Multi-Line Phone Systems
  • Administrative Support
  • Data Entry & Record Keeping
  • Professional Communication
  • Confidential Information Handling
  • Bilingual English & Spanish
  • Time Management
  • Problem-solving skills
  • Teamwork and collaboration

Languages

English
Native or Bilingual
Spanish
Elementary

Timeline

Sales Associate

Massage Envy
03.2026 - Current

Administrative Assistant

CSUSB VA Office
02.2024 - 02.2026

Bachelor of Science - Kinesiology, Exercise Science

California State University - San Bernardino