Mia Johnson
St Louis,MO
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at Dismas House of St. Louis. Proven ability to enhance guest satisfaction through effective communication and problem-solving skills. Adept at multitasking and maintaining organization, ensuring seamless operations in fast-paced environments. Strong proficiency in scheduling and data entry. Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Dismas House of St. Louis
St Louis, USA
01.2023 - Current
- Managed front desk operations, ensuring efficient communication between departments and clients.
- Assisted guests with check-in/check-out processes, enhancing overall customer satisfaction.
- Maintained accurate records of visitor information and appointments using scheduling software.
- Coordinated facility maintenance requests, improving response time to client needs.
Server
Drakes
St Louis, USA
05.2024 - 08.2025
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed multiple tables efficiently during peak hours, ensuring timely order delivery.
- Trained and mentored new servers on restaurant procedures and menu knowledge.
- Collaborated with kitchen staff to ensure accurate order fulfillment and presentation.
Server
Sybergs
St Louis, USA
04.2023 - 11.2024
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Handled customer inquiries and complaints professionally, resolving issues promptly.
- Assisted in inventory management by tracking stock levels of supplies and beverages.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Dietary Aide
Nursing Home
St Louis, USA
03.2019 - 02.2020
- Prepared and served meals in accordance with dietary guidelines and resident preferences.
- Assisted in maintaining cleanliness and sanitation of food preparation areas and dining facilities.
- Collaborated with kitchen staff to ensure timely meal delivery and adherence to service standards.
- Monitored inventory levels, ensuring adequate supply of food items and reporting shortages promptly.
Server
Norwood Hills Country Club
St Louis, USA
05.2019 - 01.2020
- Provided exceptional customer service during events, ensuring guest satisfaction and seamless operations.
- Coordinated with kitchen staff to deliver timely food service for large banquets and events.
- Set up and dismantled event spaces, adhering to venue guidelines and safety protocols.
- Assisted in training new servers on service standards and event procedures to enhance team efficiency.
- Maintained cleanliness and organization of dining areas, contributing to a positive guest experience.
- Managed inventory of serving supplies, ensuring availability for high-demand events and reducing waste.
- Led pre-event briefings with staff to align on service expectations and address guest needs promptly.
- Streamlined serving processes by implementing best practices, resulting in improved operational efficiency during events.
Education
High School Diploma -
McCluer High School
St Louis, MO05.2019
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Verbal and written communication
- Office organization
- Oral and writing communication
- File organization
- Filing
- Work prioritization
- Confidentiality handling
- Effective planning
- Call routing
- Call forwarding
- Decision-making
- Multitasking and organization
- Phone etiquette
- Log book monitoring
Timeline
Server
Drakes
05.2024 - 08.2025
Server
Sybergs
04.2023 - 11.2024
Front Desk Receptionist
Dismas House of St. Louis
01.2023 - Current
Server
Norwood Hills Country Club
05.2019 - 01.2020
Dietary Aide
Nursing Home
03.2019 - 02.2020
High School Diploma -
McCluer High School