Mia Loveland
Geneva,OH
Summary
I am a knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. I am organized and systematic with natural relationship-building and leadership talents. I will be a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Store Manager of Operations
Geneva Marina
Geneva, OH
04.2019 - Current
- Resolved customer complaints promptly and professionally.
- Ensured compliance with all safety regulations and company policies.
- Maintained records of daily transactions using point-of-sale systems.
- Developed and maintained store policies, procedures and operations manual.
- Identified areas of improvement in store operations processes.
- Ensured that store was clean and organized at all times.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Managed inventory levels and ensured accurate ordering of merchandise.
- Monitored stock levels regularly to avoid out-of-stock situations.
- Recruited, trained, coached and mentored staff members in customer service skills.
- Created weekly schedules for staff members according to business needs.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Cashier
Aldi USA
Madison, OH
11.2019 - 02.2021
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
Crew Member
Whip-n-Dip
Geneva, OH
07.2016 - 09.2018
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Educated customers on menu items, product ingredients and nutritional values.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Adhered to health department regulations regarding food handling procedures.
- Served food quickly for positive guest experiences.
Education
High School Diploma -
Geneva High School
Geneva, OH06-2019
Skills
- Employee Scheduling
- Point of sale systems
- Employee Training
- Store maintenance
- Computer Skills
- Recruitment and hiring
- Retail Inventory Management
- POS Systems
- Supply Ordering
- Customer Service Management
- Store operations oversight
- Store opening and closing procedures
- Strategic thinker
- Bank and Safe Deposits
- Customer Service
- Cash Management
- Flexible Schedule
- Problem-Solving
Timeline
Cashier
Aldi USA
11.2019 - 02.2021
Store Manager of Operations
Geneva Marina
04.2019 - Current
Crew Member
Whip-n-Dip
07.2016 - 09.2018
High School Diploma -
Geneva High School
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