Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
References
Timeline
Generic

Mia Olson

Cary,IL

Summary

As a former hostess, I have customer service experience, and the ability to problem-solve in high-stress situations. I am a friendly, optimistic hard worker who wants to make sure that customers and workers are all satisfied so that the day runs smoothly.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Restaurant Hostess

Jameson's Charhouse
Crystal Lake, IL
07.2023 - 03.2024
  • Greeted customers and escorted them to their tables.
  • Distributed menus to guests.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Managed reservations, waitlists, and special requests for large parties.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Completed server cash-outs at the end of their shifts.
  • Helped customers check out for their takeout orders.
  • Answered phones promptly to record and confirm reservations.

Restaurant Hostess

Bbq'd Productions
Lake Zurich, IL
06.2022 - 02.2023
  • Greeted customers and brought them to their tables.
  • Organized tables to accommodate larger parties.
  • Answered phone calls to place takeout orders.
  • Packed takeout orders and made sure the orders had all sides.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Provided menus and answered questions about menu items and specials.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Helped bus tables after customers left.

Education

High School Diploma -

Cary Grove High School
Cary, IL
05-2024

Some College (No Degree) -

The Ohio State University
Columbus, OH

Skills

  • Customer service
  • Reservation management
  • Event coordination
  • Food safety practices
  • Menu knowledge
  • Conflict resolution
  • Time management
  • Attention to detail
  • Greeting guests
  • POS system operations
  • Reservation coordination
  • Team collaboration
  • Waitlist management
  • Scheduling
  • Active learning
  • Payment processing
  • Punctuality and work ethic
  • Punctual and reliable

Affiliations

  • National Honor Society in high school
  • Varsity softball
  • 6 years of club softball
  • Book club at Ohio State
  • Phi Alpha Delta pre-law fraternity at Ohio State

Languages

Spanish
Limited

Certification

  • Food Handler's License

References

References available upon request.

Timeline

Restaurant Hostess

Jameson's Charhouse
07.2023 - 03.2024

Restaurant Hostess

Bbq'd Productions
06.2022 - 02.2023

High School Diploma -

Cary Grove High School

Some College (No Degree) -

The Ohio State University

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Mia Olson