Mia Parada
Des Moines,IA
Summary
Both introverted and extroverted but in a work environment I am a reliable individual with strong customer service skills and problem solving. I stay positive and calm when working in a team and also working alone. I know how to handle fast paced work while keeping things steady and organized.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Sales Associate
Style Encore
Des Moines, IA
02.2024 - 01.2026
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Housekeeper
M&E Cleaning
Des Moines, IA
06.2023 - 01.2024
- Stocked and organized cleaning supplies to facilitate efficient housekeeping operations, reducing response time for service requests.
- Followed safety protocols when handling cleaning chemicals, contributing to a safe working environment for staff and guests.
- Collaborated with team members to efficiently manage daily cleaning schedules, optimizing workflow and resource allocation.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Maintained and organized cleaning supplies stock.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
Education
Dentistry -
Des Moines Area Community College
Ankeny, IA 08.2025 - 03.2026
Skills
- Customer service
- Cash handling
- Product knowledge
- Complaint resolution
- Team collaboration
- Cleaning protocols
- Communication skills
- Staff training
- Store maintenance
- Flexible schedule
- Positive and professional
Languages
Spanish
Native/ Bilingual
Accomplishments
- Seal of Biliteracy
Timeline
Dentistry -
Des Moines Area Community College
08.2025 - 03.2026
Sales Associate
Style Encore
02.2024 - 01.2026
Housekeeper
M&E Cleaning
06.2023 - 01.2024