Mia Ramirez
Pembroke Pines,FL
Summary
Detail-oriented front desk professional with proven skills in customer service, problem-solving, and office organization. Committed to enhancing client experiences and maintaining efficient operations.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Phenix Salon Suites
10139 Pines Blvd
02.2026 - Current
- Implemented inventory management processes to ensure adequate product availability and organization.
- Evaluated client feedback to identify areas for service improvement and implemented changes accordingly.
- Maintained client waiting area, ensuring that it was kept clean at all times.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated appointments to show marketed properties.
Receptionist
Salon Council
18467 Pines Blvd
09.2024 - 02.2026
- Managed front desk operations, ensuring smooth client check-in and appointment scheduling.
- Coordinated communication between clients and stylists, enhancing overall salon efficiency.
- Maintained accurate records of appointments and client preferences in management software.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Beauty Advisor
Ulta
1950 S University Dr
08.2023 - 09.2024
- Provided personalized beauty consultations to enhance customer satisfaction and loyalty.
- Developed knowledge of skincare and makeup products to deliver expert recommendations.
- Trained new team members on product knowledge and customer service techniques.
- Utilized point-of-sale systems to process transactions accurately and efficiently.
- Conducted skincare assessments, tailoring solutions to meet individual customer needs.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Front Desk Manager
TintRUS
21002 Sheridan St Pembroke Pines
05.2023 - 08.2023
- Oversaw front desk operations, ensuring efficient guest check-in and check-out processes.
- Implemented improved scheduling procedures to enhance team productivity and guest satisfaction.
- Managed inventory and supplies, optimizing procurement processes for operational efficiency.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Ensured data accuracy through regular audits of guest profiles.
Restaurant Hostess/ Takeout
Flanagan's
17185 Pines Blvd
08.2019 - 05.2023
- Greeted and seated guests efficiently, ensuring a positive first impression.
- Managed reservations using digital systems to optimize seating arrangements.
- Coordinated with kitchen and waitstaff to ensure timely service and guest satisfaction.
- Handled guest inquiries and complaints professionally, enhancing overall dining experience.
- Trained new host staff on procedures and customer service standards, improving team performance.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
- Delivered pick-up and curbside orders to guests.
Education
High School Diploma -
West Broward High School
500 NW 209th Ave Pembroke PinesSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Verbal and written communication
- Office organization
- Hospitality services
- Work prioritization
- Inventory control
Languages
Spanish
Professional Working
Timeline
Front Desk Receptionist
Phenix Salon Suites
02.2026 - Current
Receptionist
Salon Council
09.2024 - 02.2026
Beauty Advisor
Ulta
08.2023 - 09.2024
Front Desk Manager
TintRUS
05.2023 - 08.2023
Restaurant Hostess/ Takeout
Flanagan's
08.2019 - 05.2023
High School Diploma -
West Broward High School