Mia Riddle
Jackson,MS
Summary
Highly motivated employee with the ability to excel in a fast-paced environment; communicate effectively at all levels; and a desire to take on new challenges. Seeking an entry-level position to utilize my networking, communication, and presentation skills to become a key asset.
Overview
6
6
years of professional experience
Work History
Loan Consultant II
Lendmark Financial Services
Ridgeland, MS
09.2022 - Current
- Process loan applications in a timely manner
- Consult with clients regarding lending needs to achieve financial goals
- Make collection calls in efforts to collect payments
- Obtain, verify, and analyze applicants' financial information, such as credit rating and income.
Customer Service Representative
Teleperformance
Remote
10.2021 - 04.2022
- Provide detailed plan information based on customer's inquiries
- Process over-the-counter orders
- Acknowledge and resolve customer complaints in a timely and proficient manner.
Customer Service Representative
MTM
Ridgeland, MS
06.2021 - 08.2021
- Provide detailed plan information and benefits for customers
- Schedule transportation for beneficiaries in need
- Coordinate with transportation providers to assure clients receive proper transportation in order to achieve customer satisfaction.
Credit Services Representative
Saks Fifth Avenue
Jackson, MS
06.2021 - 08.2021
- Provide customer details regarding credit account
- Collect payments, research charges, and answer all customer inquiries
- Fulfill customer requests such as mailing replacement card, closing account, and credit limit increase.
Senior Resolution Specialist
Conduent
Madison, MS
06.2018 - 09.2020
- Assist agents with questions pertaining to company policies and procedures
- Analyze customer complaints or concerns and determine the best course of action to resolve them
- Identify, initiate, and analyze the process of escalation based on each scenario.
Education
Associates Business Administration -
HOLMES COMMUNITY COLLEGE
12.2023
Skills
- Adaptability
- Clear Communication Skills
- Attentive
- Conflict Resolution
- Decision-Making
- Active Listening
- Empathy
- Understanding Customer Needs
- Leadership
Timeline
Loan Consultant II
Lendmark Financial Services
09.2022 - Current
Customer Service Representative
Teleperformance
10.2021 - 04.2022
Customer Service Representative
MTM
06.2021 - 08.2021
Credit Services Representative
Saks Fifth Avenue
06.2021 - 08.2021
Senior Resolution Specialist
Conduent
06.2018 - 09.2020
Associates Business Administration -
HOLMES COMMUNITY COLLEGE