Mia Rodriguez
Virginia Beach,VA
Summary
Reliable professional known for exemplary multitasking and organizational skills in fast-paced environments. Committed to maintaining accurate cash handling and providing outstanding customer service while fostering team collaboration.
Overview
7
7
years of professional experience
Work History
Cashier Team Lead
Academy Sports and Outdoors
Virginia Beach, VA
07.2025 - Current
- Trained and supervised team members on customer service best practices.
- Ensured accurate cash handling and transaction processing at registers.
- Assisted in inventory management by restocking shelves as needed.
- Resolved customer inquiries and issues to enhance shopping experience.
- Implemented efficient checkout procedures to reduce wait times for customers.
- Monitored team performance and provided constructive feedback regularly.
- Maintained cleanliness and organization of checkout area to ensure safety compliance.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Barista
Starbucks
Norfolk, VA
04.2025 - 07.2025
- Prepared and served high-quality beverages in fast-paced environment.
- Maintained cleanliness and organization of work area to adhere to health standards.
- Operated espresso machines and other beverage equipment with precision.
- Provided exceptional customer service, ensuring satisfaction with orders.
- Collaborated with team members to optimize workflow during peak hours.
- Monitored inventory levels and communicated needs to management for timely restocking.
- Adapted quickly to changing menu items and seasonal promotions to enhance customer experience.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Cashier
Buc-ee's
Baytown, TX
03.2023 - 04.2025
- Processed customer transactions accurately using point-of-sale systems.
- Maintained organized and efficient checkout areas to enhance customer experience.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Collaborated with team members to manage high-volume traffic during peak hours.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Cashier Team Lead
Kroger
Baytown, TX
01.2022 - 03.2023
- Collaborated with management to optimize staff scheduling during peak hours.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Increased customer loyalty and retention.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Monitored areas for security issues and safety hazards.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Worked with floor team and managers to meet wide range of customer needs.
Server/Waitress
4 Corners BBQ
Baytown, TX
01.2020 - 01.2021
- Delivered exceptional customer service by promptly addressing guest inquiries and needs.
- Collaborated with kitchen staff to ensure timely food preparation and quality presentation.
- Managed multiple tables efficiently, ensuring accurate order taking and delivery.
- Trained new servers on menu items, service standards, and operational procedures.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Cashier/Server
Carla's Snak Shak
Baytown, TX
06.2019 - 11.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in maintaining inventory accuracy through regular stock assessments.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Managed dining room operations, ensuring cleanliness and organization throughout service hours.
- Developed strong relationships with regular customers, fostering loyalty and repeat business opportunities.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Conducted daily opening and closing procedures, maintaining operational standards and safety compliance.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Improved dining experience by providing prompt, attentive service to guests.
Education
High School Diploma -
Elder Academy
Highlands, TXSkills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Punctual and reliable
- Positive attitude
- Store opening and closing
- Money handling
- Opening and closing procedures
- Workflow coordination
- POS systems
- Multitasking and organization
Timeline
Cashier Team Lead
Academy Sports and Outdoors
07.2025 - Current
Barista
Starbucks
04.2025 - 07.2025
Cashier
Buc-ee's
03.2023 - 04.2025
Cashier Team Lead
Kroger
01.2022 - 03.2023
Server/Waitress
4 Corners BBQ
01.2020 - 01.2021
Cashier/Server
Carla's Snak Shak
06.2019 - 11.2019
High School Diploma -
Elder Academy