Mia Salzano
Harwich,MA
Summary
Dynamic and dedicated professional with extensive experience at Wild Goose Tavern, excelling in customer service and effective multitasking. Recognized for training new staff and enhancing dining experiences through patience and empathy. Proven ability to maintain cleanliness and efficiency, ensuring a welcoming atmosphere for all guests.
Overview
4
4
years of professional experience
Work History
Hostess
Wild Goose Tavern
Chatham MA
04.2021 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Completed daily side work and opening and closing duties without fail.
Busser
Wild Goose Tavern
Chatham, MA
04.2021 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
Education
Master of Arts - Psychology
Keene State College
Keene, NH05-2028
High School Diploma -
Monomoy Regonial High School
Harwich MA06-2024
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
Timeline
Hostess
Wild Goose Tavern
04.2021 - Current
Busser
Wild Goose Tavern
04.2021 - Current
Master of Arts - Psychology
Keene State College
High School Diploma -
Monomoy Regonial High School
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