Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mia Salzano

Harwich,MA

Summary

Dynamic and dedicated professional with extensive experience at Wild Goose Tavern, excelling in customer service and effective multitasking. Recognized for training new staff and enhancing dining experiences through patience and empathy. Proven ability to maintain cleanliness and efficiency, ensuring a welcoming atmosphere for all guests.

Overview

4
4
years of professional experience

Work History

Hostess

Wild Goose Tavern
04.2021 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Completed daily side work and opening and closing duties without fail.

Busser

Wild Goose Tavern
04.2021 - Current
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Trained new staff in bussing and cleaning procedures.

Education

Master of Arts - Psychology

Keene State College
Keene, NH
05-2028

High School Diploma -

Monomoy Regonial High School
Harwich MA
06-2024

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette

Timeline

Hostess

Wild Goose Tavern
04.2021 - Current

Busser

Wild Goose Tavern
04.2021 - Current

Master of Arts - Psychology

Keene State College

High School Diploma -

Monomoy Regonial High School

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Mia Salzano