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Dynamic professional with extensive experience at Oberweis Ice Cream and Dairy Store, excelling in customer service and inventory management. Proven ability to resolve conflicts and maintain equipment, ensuring operational efficiency. Recognized for enhancing team performance through effective training and leadership, consistently delivering exceptional service and fostering a positive work environment.

I am a current student at Missouri State University studying Advertising and Promotions. I love graphic design and many aspects of marketing. I am an extremely hard working person who will do whatever is asked of me. I am very creative and can think outside of the box. I am very coachable and accountable, and you will never have to worry about me being on time. I learn very easily and can apply teachings very fast. I love having a close relationship with my employers and trying to help the company grow in any aspect that I can.

Personable, Punctual and reliable candidate with passion for delivering exceptional customer service and positive, upbeat attitude. Well-versed in coffee brewing techniques and committed to, espresso extraction, and customer satisfaction. Dedicated to creating welcoming atmosphere and ensuring memorable experience for every patron.

Results-oriented leader with expertise in time management and customer service excellence. Proven ability to train and develop staff, fostering team success through effective multitasking. Focused on driving organizational growth and improving operational efficiency.

Dynamic General Manager with a proven track record at Tommy's Express Car Wash, excelling in team leadership and operational excellence. Skilled in performance analysis and team training, I have customer loyalty and achieved high satisfaction rates through exceptional service and strategic marketing initiatives. Committed to driving growth and enhancing employee engagement.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

 Versatile service focused management professional with broad business acumen following 25 years of progressive leadership experience in retail & food manufacturing industries. Organized self-motivated generalist with unsurpassed work ethic, proficient in all areas of business operations, including human resources. Meticulous strategic planner & analytical problem-solver adept in using independent decision-making skills & sound judgment to creatively optimize resource utilization & positively impact company success. Resilient natural leader who thrives in dynamic, challenging & fast-paced professional environments, uniquely effective at adapting to evolving business needs associated with startups, relocations, expansions, turnarounds & reorganizations. Exceptional communication & interpersonal skills which effectively create & maintain key business relationships, building trust with diverse range of stakeholders to foster a collaborative engaged team & positive work environment in the most challenging situations. 

 With over 20 years of experience in a technical environment, expertise lies in failure mode analysis, data analysis, data collection, and product development and testing. Collaborated with engineers, production associates, and quality teams to develop, review, and update processes, procedures, and instructions for production development. Adhering to J-Standard requirements and Military Standard documentation, effectively communicated product capability, status, and production process analysis to management, staff, and customers through report writing and Excel spreadsheets. Prepared a streamlined lab work schedule for customer return backlogs, successfully reducing it by 50% within a 30-day period. Enhanced turnaround time for identifying the root cause of in-house failures and field returns by developing comprehensive failure analysis flow diagrams. Integrated and managed a workload pass-down process between 1st and 2nd shift associates, managers, and engineers. Thriving in fast-paced work environments, adept at handling multiple tasks and projects simultaneously. Utilizing Six Sigma and Lean Process principles, played a key role in improving product/production capability and processes. Developed training documents for production line safety and procedures while conducting monthly safety meetings with associates. Consistently perform weekly checks on equipment and tooling status to ensure a safe working environment.  Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.  Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.  Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. 

Supported operational efficiency through 15 years of experience in office management, restaurant and bar management, and fundraising event coordination. Provided exceptional customer service and administrative support to improve organizational performance. Seeking a position in a fast casual restaurant environment. Open to relocation to Lillian, AL; Pensacola, FL; or Foley, AL. Authorized to work in the US for any employer.
Assisted in planning and coordinating fundraising events to support organizational goals. Collaborated with team members to communicate effectively and adapt to changing needs. Supported donor relations and managed event logistics to create memorable fundraising experiences.

Accomplished PMP and CSM-certified project management leader with over 25 years of experience in enterprise program management. Proven expertise in driving large-scale IT initiatives and organizational transformation through strategic leadership and methodological excellence. Recognized for leading complex projects and consistently delivering exceptional results across multiple industries and technological platforms. Spearheaded multi-million-dollar IT programs in government, healthcare, and financial sectors, consistently delivering projects on-time and within budget. Led enterprise-wide PMO transformations, implementing cutting-edge solutions including Planview PPM, Clarity on Demand, and Oracle ERP applications. Extensive expertise in Agile/Scrum framework implementation and traditional Waterfall methodology execution allows for flexible and effective project management approaches tailored to organizational needs. Notable accomplishments include managing complex infrastructure modernization projects while maintaining operational efficiency and orchestrating successful Agile transformations across multiple workstreams. Comprehensive knowledge of Agile/Scrum and Waterfall methodologies, coupled with extensive experience in SDLC and Systems Engineering. Proficient in enterprise solution implementation and optimization, complemented by strong cross-functional team leadership and stakeholder management skills. Industry experience spans government agencies such as DOT, FAA, MWAA, and WMATA, as well as healthcare, pharmaceuticals, supply chain and logistics, and banking and financial services. This broad industry exposure provides unique insights and adaptable project management approaches that can be effectively applied across different business contexts, including Agile/Scrum frameworks implementation and optimization and Traditional Waterfall methodology execution. Experienced project management professional with a focus on team collaboration and achieving results. Skilled in strategic planning, risk management, and stakeholder communication. Known for reliability and adaptability in dynamic environments. Prepared to drive impactful outcomes and lead projects to success.

Mia Sanchez

Summary

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General Manager

Sales Associate

Brand Ambassador

Shift Leader/Cross Trainer

Education

High School Diploma -

Dental Assistant - Dental Assisting

Skills

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General Manager

Sales Associate

Brand Ambassador

Shift Leader/Cross Trainer

High School Diploma -

Dental Assistant - Dental Assisting

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