Mia Schoenberger
West Chester,PA
Summary
Reliable associate with a focus on time management and goal orientation. Experienced in providing top-notch customer service and fostering a positive shopping experience through effective teamwork and communication.
Overview
5
5
years of professional experience
Work History
Sales Associate
Abercrombie & Fitch
King Of Prussia, PA
09.2025 - 05.2026
- Assisted customers with product selection to enhance shopping experience.
- Maintained store presentation standards through organized displays and merchandising.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve sales goals and improve customer satisfaction.
- Trained new employees on store policies and customer service techniques.
- Handled inventory management by restocking shelves and conducting stock counts.
- Resolved customer inquiries and complaints effectively to ensure positive outcomes.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Associate
Gettysburg Smoothie Company
Gettysburg, PA
05.2023 - 08.2025
- Operated blending equipment to prepare smoothies efficiently and consistently.
- Assisted in inventory management, ensuring stock levels met operational needs.
- Provided exceptional customer service, enhancing overall customer satisfaction.
- Maintained cleanliness and organization of workstations to comply with health standards.
- Collaborated with team members to streamline daily operations and improve workflow.
- Trained new employees on smoothie preparation techniques and company policies.
- Monitored product quality, ensuring ingredients met freshness standards before use.
- Implemented feedback processes to enhance service delivery and product offerings.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
Associate
Ben & Scooters Ice Cream
Hanover, PA
03.2021 - 03.2023
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Analyzed customer data to identify trends and anticipate customer needs.
- Monitored equipment performance, initiating maintenance requests to minimize downtime and enhance productivity.
- Streamlined daily operations by implementing efficient workflows in food preparation and service areas.
- Provided exceptional customer service, resolving inquiries and ensuring positive dining experiences for patrons.
- Assisted in training new staff on safety protocols and best practices, fostering a compliant work environment.
Education
High School Diploma -
South Western High School
Hanover, PABachelor of Science - Sports Medicine
West Chester University of Pennsylvania
West Chester, PA05.2029
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
- Goal oriented
- Stocking and receiving
- Store opening and closing
- Multi-tasking strength
- Problem-solving
- Exceptional customer service
- Verbal/written communication
- Display setup
Timeline
Sales Associate
Abercrombie & Fitch
09.2025 - 05.2026
Associate
Gettysburg Smoothie Company
05.2023 - 08.2025
Associate
Ben & Scooters Ice Cream
03.2021 - 03.2023
High School Diploma -
South Western High School
Bachelor of Science - Sports Medicine
West Chester University of Pennsylvania