Mia Sosa
Maywood,NJ
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
2
2
years of professional experience
Work History
Hostess
Outback Steakhouse
02.2023 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Sales Associate
Marshalls Retail Store
03.2022 - 07.2022
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Associate of Science - Nursing
Bergen Community College
Paramus, NJ05.2025
Skills
- Guest Engagement
- Customer Service
- Team Collaboration
- Complaint Handling
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Hostess
Outback Steakhouse
02.2023 - Current
Sales Associate
Marshalls Retail Store
03.2022 - 07.2022
Associate of Science - Nursing
Bergen Community College