Mia Trozzo
Smithfield,PA
Summary
Highly motivated, versatile, and resourceful professional in the social services field, with over ten years of experience with at-risk, culturally diverse population of families, adolescents and children. Strong support in and out of an office atmosphere with expertise in researching and writing. Eager to excel, learn quickly, personable and appreciated among peers.
Overview
20
20
years of professional experience
Work History
Outreach and Enrollment Coordinator
Mindoula Health
Silver Spring, Maryland
01.2020 - Current
- Many of my responsibilities include being a positive ambassador of Mindoula Health.
- Engage in initial and continuous outreach to a cohort of members on a regular basis (as assigned) virtually and in person, to enroll them in the program.
- Provide appropriate education and answer questions about Mindoula's Interpersonal Violence Reduction Program, Population Health Management Program, and other Mindoula programs and service offerings.
- Complete initial member screenings to determine enrollment eligibility.
- After enrollment, ensure a warm hand-off to the assigned Care Extender or schedule an initial appointment for enrollment, stepping back in as needed if the hand-off is incomplete.
- Research and develop community outreach and resources to ensure the team is able to meet enrollment targets..
- Assist with coordination of and participation in community engagement events, as needed to fill cohorts.
- Coordinate and complete a high volume of outbound calls, to hit individual enrollment targets and ensure the team meets enrollment goals.
- Prepare and maintain records, reports, paperwork, and members' diagnostic records, maintaining the confidentiality of members at all times.
- Accurately complete all case notes in a professional, timely manner, producing high-quality documentation that enables members to receive the best treatment possible.
- Show each member respect and compassion without crossing therapeutic boundaries, infringing on ethical standards.
- Utilize clear and accurate communication skills (both verbal and written) to communicate with members over the phone, through email, and in person.
Nurturing Coach
Family Central Inc
, FL
08.2016 - 01.2020
- Many of my responsibilities as a Nurturing Parenting Coach include conducting sessions/ classes in the designated parent education curriculum
- I would prepare curriculum materials prior to session to ensure understanding of the session
- I would prepare an area to provide a conductive learning environment
- I would participate in supervision with Program manager or Coordinator, as scheduled
- Link clients to other resources as needed
- Many of my duties consisted of documenting all client contact and maintain accurate records for contract compliance and outcome measures
- Prepare court reports, status letters, or other reports to referring agencies as requested
- Administer pre- and post- inventories, questionnaires, and surveys to assess client progress and satisfaction, maintaining contract compliance, as required
- Submit attendance sheets and other weekly documentation
- Provide information to program Manager for completion of monthly, quarterly, and/or year-end reports, as requested by Manager or Director
- Participate in workshops, conferences and training to promote the enhancement of professional skills
- Responsible for recruiting families in the community in order to maintain a full caseload
ELECT Educator/Advisor
The Academy for Adolescent Health Inc
Greene, PA
08.2014 - 08.2016
- Many of my responsibilities as a Childbirth/Parenting Educator in two Counties, fourteen school districts, include providing equality childbirth/parenting education while adhering to the principles of openness and respect for students' cultural diversity
- Many of my duties consist of introducing the PPT program in my assigned schools, including parents' information sessions, faculty in-services on the program and scheduling of cases/ sessions
- I am responsible for presenting the PPT parent curriculum in my assigned schools and attending court hearings
- Keeping weekly contact with clients through home/school visits or phone contact
- Other responsibilities include having home visits with clients, charting/recording of client visits, creation of on-going lessons and developing a new curriculum
- Maintenance of positive community relationships in assigned school districts
- I keep a liaison between the Academy and the schools, as well as the Academy and parents
- I prepare for and attendance of PPT teen nights
- I am responsible for ELECT recruitment and statistical record information
- Having an adherence to ELECT guidelines as outlined by the grant
- I collaborate with community services such as WIC, CYS and Try Again Homes, etc
- I am responsible for labor support/Doula as needed or requested by expectant teen
- Lastly, I am responsible for maintaining a positive relationship with both the clients and assigned school districts
Server
Rivers Casino
Uniontown, PA
05.2012 - 08.2014
- Many of my responsibilities include determining and ensuring adherence to established sequence of service standards
- Evaluating all customer requirements on continual basis and complete all requests
- Managing all communication with team members in a straightforward way to ensure smooth workflow
- Analyzing client requirements and modify to suit his or her requirement
Volunteer
Make-A-Wish Foundation
06.2005 - 05.2012
- First and foremost, I was able to help and witness the grant of a wish for children ages 3-17 years old with life-threatening illnesses
- I was able to enrich the human experience with hope, strength and joy
- Under the direction of a supervisor, I worked with each Wish family to complete the entire process of a wish
- I was responsible for meeting with the Wish family and interviewing the Wish child
- Once the wish had been determined, I was responsible for helping with booking airfare, accommodations as well as any other arrangements that must be made
- It was also my responsibility to keep the family up to date on the progress of the wish
Volunteer/Project Coordinator
Special Olympics Of Fayette County
Uniontown, PA
07.2005 - 12.2010
- Many of my responsibilities included working directly with the athletes to improve their skills in specific Special Olympics sports
- I performed short-term tasks associated with each competition including scorekeeping, staging and escorting each athlete, presenting awards, timing and score running
- I assisted in planning and implementing activities to raise financial support
- I photographed each competition and event that took place
- I also helped assist many of the coaches during practice
Education
ABA Training -
02.2017
Birth Doula Workshop Certification -
Birth Partners, Inc.
Pittsburgh, PA10.2014
State Mandated forty-hour Sexual Assault/ Other Crime Counselor Training -
The Crime Victim Center
07.2014
Bachelor of Science - Psychology, Business
Pennsylvania State University
01.2014
Locations
- Fayette, Fayette, PA
- FL, FL
- Greene, Greene, PA
- Uniontown, Uniontown, PA
- Pittsburgh, Pittsburgh, PA
Timeline
Outreach and Enrollment Coordinator
Mindoula Health
01.2020 - Current
Nurturing Coach
Family Central Inc
08.2016 - 01.2020
ELECT Educator/Advisor
The Academy for Adolescent Health Inc
08.2014 - 08.2016
Server
Rivers Casino
05.2012 - 08.2014
Volunteer/Project Coordinator
Special Olympics Of Fayette County
07.2005 - 12.2010
Volunteer
Make-A-Wish Foundation
06.2005 - 05.2012
ABA Training -
Birth Doula Workshop Certification -
Birth Partners, Inc.
State Mandated forty-hour Sexual Assault/ Other Crime Counselor Training -
The Crime Victim Center
Bachelor of Science - Psychology, Business
Pennsylvania State University