Mia Ventimiglia
Wildwood,MO
Summary
A Key Holder at Bath and Body Works with a proven track record in enhancing customer satisfaction and loyalty. Expert in cash handling accuracy and training staff, I effectively managed store operations during peak hours, resolving conflicts and driving sales through exceptional customer service and engagement. I developed key skills in fast-paced retail environment, including team leadership and effective communication. I have excelled in inventory management and customer service, ensuring operational efficiency and positive customer interactions. Seeking to transition into new field, leveraging these transferable skills to contribute value in diverse settings.
Overview
2
2
years of professional experience
Work History
Key Holder
Bath and Body Work
09.2023 - 08.2025
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
Education
Associate of Applied Science - Atmospheric Sciences And Meteorology
University of Missouri
Columbia, MO05-2027
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Sales leadership
- Inventory and stocking
Deans list student at the University of Missouri
For my time being a student at the University of Missouri, I have put my hard-working skills towards receiving good academic grades that has lead me to be on the Deans list for my first year attending the University.
Timeline
Key Holder
Bath and Body Work
09.2023 - 08.2025
Associate of Applied Science - Atmospheric Sciences And Meteorology
University of Missouri
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