Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mia Verdi

Austin,TX

Summary

Proven hospitality professional with extensive experience in food and beverage, and hotel operations. I excel in delivering exceptional guest relations and upselling services, evidenced by consistently enhancing customer satisfaction and sales. I demonstrate ability to enhance guest experience and drive revenue through effective upselling and problem-solving. My adeptness in problem-solving, coupled with a proven track record in high-volume settings, underscores my ability to significantly contribute to any team. Achieved significant improvements in service efficiency and customer loyalty.

Overview

7
7
years of professional experience

Work History

Front Desk Agent

Hyatt Regency Ausin
Austin, TX
02.2024 - Current
  • Provided excellent customer service while upholding company policies.
  • Generated daily reports detailing occupancy levels, revenue amounts.
  • Scheduled reservations for groups and special events.
  • Resolved customer complaints promptly and courteously.
  • Balanced swift problem resolution with compassion.
  • Fostered individualized interactions, guaranteeing guest contentment.

Restaurant Server

Maie Day - south Congress Hotel
Austin, Texas
10.2023 - 02.2024
  • Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
  • Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
  • Managed multiple tasks simultaneously while providing excellent customer service.

Cocktail Server/Server

Hotel Van Zandt
Austin, Texas
03.2021 - 09.2023
  • Recommended and served alcoholic beverages to patrons during high-volume shifts.
  • Maintained tidiness and organization throughout bar area.
  • Suggested cocktail choices based on customer preference, daily specials and inventory availability.
  • Took drink orders from tables and bar area and relayed to bartenders.

Restaurant Waitress

North Italia
Austin, Texas
09.2021 - 03.2022
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Collaborated with host, bus person and cook to serve up food and beverage options.

Restaurant Waitress

Mio Nonno Trattoria
Flower Mound, TX
10.2017 - 09.2021
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Provided exceptional service to high volume of daily customers.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.

Restaurant Hostess

Mio Nonno Trattoria
Flower Mound, TX
10.2017 - 09.2021
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Offered preferred tables and other special accommodations to VIP customers.

Education

Associate of Science - Business

Austin Community College
Austin, TX
12-2024

High School Diploma -

Flower Mound High School
Flower Mound, TX
12.2018

Skills

  • Liquor, wine and food service
  • Point of Sale (POS) system operations
  • Effective customer upselling
  • Food safety understanding
  • High-volume dining
  • Service prioritization
  • Problem-solving skills
  • Administrative Skills
  • Guest Relations
  • Listening skills

Timeline

Front Desk Agent

Hyatt Regency Ausin
02.2024 - Current

Restaurant Server

Maie Day - south Congress Hotel
10.2023 - 02.2024

Restaurant Waitress

North Italia
09.2021 - 03.2022

Cocktail Server/Server

Hotel Van Zandt
03.2021 - 09.2023

Restaurant Waitress

Mio Nonno Trattoria
10.2017 - 09.2021

Restaurant Hostess

Mio Nonno Trattoria
10.2017 - 09.2021

Associate of Science - Business

Austin Community College

High School Diploma -

Flower Mound High School

Similar Profiles

CREATE PROFILE
Mia Verdi