Mia Washington

• Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
• Informed customers of in-store promotions or pricing specials.
• Greeted customers and responded to informational requests.
• Processed credit card transactions accurately and efficiently.
• Greeted customers promptly and responded to questions.
• Answered incoming phone calls from customers regarding product availability or store locations.
• Welcomed customers, offering assistance to help find store items.
• Operated cash registers to process payments for goods and services.
• Bagged, boxed or gift-wrapped sold merchandise per customer's request.
• Answered phone calls to assist customers with questions and orders.
• Assisted customers with locating merchandise within the store.
• Answered customers' questions and provided information on store procedures or policies.
• Addressed customer questions and concerns regarding products and services.
• Maintained current knowledge of store promotions to highlight sales to customers.
• Greeted customers and provided friendly customer service.
• Scanned items and checked pricing on cash register for accuracy.
• Collected credit card and cash payments to complete transactions for customer orders.
• Processed customer payments quickly and returned exact change and receipts.

• Informed customers of in-store promotions or pricing specials.
• Recommended, selected, located, and obtained products to meet customer needs.
• Refilled and rotated items on shelves to maintain well-stocked inventory.
• Ensured that all areas of the retail floor were properly stocked throughout each shift.
• Received payment by cash, check, credit cards, vouchers or automatic debits.
• Maintained work area and kept cash drawer organized.
• Provided excellent customer service by helping customers locate items they were looking for.
• Resolved customer complaints in a professional manner.
• Verified that all coupons were valid prior to processing them into the system.
• Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
• Greeted customers and responded to informational requests.
• Processed credit card transactions accurately and efficiently.
• Assisted co-workers with tasks as needed to ensure smooth operations of the store.

Provided exceptional customer service

• Answered inbound calls, chats and emails to facilitate customer service.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Developed positive relationships with customers through friendly interactions.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Maintained a high level of professionalism when dealing with difficult customers.
• Strengthened customer retention by offering discount options.
• Answered customer inquiries via phone, email, and chat.