Miakimberly Vinoya
Souvenir LLC.
Accokeek,MD
5
Years of experience
Early-career Human Resources professional with experience in onboarding coordination, personnel records management, and payroll administration. Skilled in Microsoft Excel, recruitment screening, and supporting accurate employee data.
Work History
Human Resources Assistant
4 Years 9 Months- Facilitated onboarding at Souvenir LLC by collecting new hire documents and policy acknowledgments to ensure compliance.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Maintained accurate employee records, including wages, performance reviews, benefits, and leaves of absence to support HR functions.
- Processed personnel transaction paperwork, including promotions and terminations, to ensure timely updates to employee status.
- Coordinated appointments with employees to discuss personnel matters. and meetings with employees to address personnel issues.
- Reviewed resumes submitted by applicants for open positions.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
Account Clerk
1 Year 9 Months- Prepared billing statements and updated account files for Abes Gifts D.C.
- Reviewed order details and corrected billing discrepancies at Abes Gifts D.C.
- Communicated with customers about payments and account questions at Abes Gifts D.C.
- Maintained accounts payable operations by entering vendor bills, printing checks, and setting up electronic debits.
- Evaluated expense reports for accuracy and compliance with company policies.
- Monitored cash flow activity on a regular basis to ensure sufficient funds are available.
- Generated spreadsheets to track daily transactions, expenses, revenues.
- Assessed data and information to check entries, calculations, and billing codes for accuracy.
- Maintained accurate client files and updated customer information as needed.
- Reduced financial discrepancies by verifying accounting statements.
Customer Service Specialist Head Cashier
5 Months- Processed customer purchases, returns, and exchanges at register.
- Handled cash drawers and balanced daily till counts.
- Trained new cashiers on register procedures and store policies.
- Coordinated gift wrapping and checkout support during busy shifts.
- Restocked merchandise and maintained organized sales floor displays.
- Communicated inventory needs to support gift shop operations.
- Provided training to new employees on company policies and procedures.
- Resolved customer complaints in a timely manner.
- Balanced cash drawer at the end of each shift.
- Participated in team meetings to discuss strategies for improving customer experience.
- Assisted customers with product selection and inquiries.
- Processed returns and exchanges in accordance with store policy.
Cashier
3 Months- Processed cash and card payments using POS system at tea bar counter.
- Prepared customer orders with accurate attention to tea bar service details.
- Balanced cash drawer and verified register totals during opening and closing shifts.
- Refilled tea supplies, cups, and retail items across Pekoe Tea Bar stations.
- Resolved customer concerns calmly while maintaining friendly front-counter service.
- Sanitized counters, equipment, and seating areas to support clean tea service.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
Associate of Arts - Psychology
Skills
Human resources
Onboarding coordination
Recruitment coordination
Recruitment screening
Payroll administration
Personnel records management
Document management
HR software systems
Microsoft Excel
Employee relations
Timeline
Account Clerk
Abes Gifts D.C
08.2022 - 05.2024Read More
Human Resources Assistant
Souvenir LLC.
01.2022 - CurrentRead More
Customer Service Specialist Head Cashier
Abes Gifts D.C
08.2021 - 01.2022Read More
Cashier
Pekoe Tea Bar
08.2021 - 11.2021Read More
Prince Georges Community College
Associate of Arts from Psychology
Read More