Miana Ortega
Bristol,PA
Summary
At Planet Fitness, excelled as a Front Desk Receptionist, enhancing customer satisfaction through exceptional service and attention to detail. Fostered a welcoming environment, skillfully managed high-volume communications, and maintained confidentiality. Demonstrated superb time management and team collaboration, contributing to a positive work atmosphere and efficient front desk operations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Planet Fitness
06.2024 - Current
- I have worked two jobs, Giant and planet fitness
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Scored 100% on info calls and tours
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
Education
High School Diploma -
Bucks County Community College
Newtown, PA09-2028
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Team collaboration
- Oral and writing communication
- Multitasking and organization
- Decision-making
Certification
- CPR/AED Certification
Timeline
Front Desk Receptionist
Planet Fitness
06.2024 - Current
High School Diploma -
Bucks County Community College
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