Miaoyun Fernanda Wu
Brooklyn,NY
Summary
Results-driven healthcare and insurance professional with 11+ years of experience in the healthcare industry, including 9+ years specializing in Medicare sales and insurance solutions.
Overview
12
12
years of professional experience
Work History
Senior Medicare Advisor
Centene Corp.
New York, USA
08.2017 - 08.2026
- Identify prospective enrollees and determine eligibility for participation in the Advantage Medicare product
- Develop a presence in the local community to help generate enrollments
- Conduct home visits and personalized appointments as needed to complete the enrollment process
- Maintain accurate sales documentation and compliance records.
- Ensure a superior customer experience through consistent and timely service, follow-up, and plan benefit reviews
- Monitor sales goals and market trends to improve outreach
Medicare Retention Representative
Fidelis Care
Rego Park, USA
09.2016 - 08.2017
- Identify and engage at-risk members proactively to improve retention
- Resolve member issues related to claims, billing, pharmacy, and provider access
- Collaborate with internal departments (claims, enrollment, provider relations) to resolve escalated issues
- Respond to calls (inbound and outbound) from Medicare members with questions, concerns, or disenrollment requests
- Complete Medicare phone enrollments
- Track and report performance metrics such as call quality, productivity, and retention goals
Medicaid Retention Rep & Health Benefits Enroller
Fidelis Care
Rego Park, USA
10.2014 - 09.2016
- Retain current membership by assisting members with the completion and processing of government health program applications
- Respond to all inquiries regarding the application process from both new and existing members
- Educate individuals on healthy lifestyles, preventive care services and enroll individuals into the best product to fit their unique needs
- Maintain accurate records for reporting purposes and meet monthly targeted goals
Education
BBA - Accounting
Baruch College
New York, NY06-2012
Licenses Languages Awards
NYC Accident & Health Insurance License, Spanish, English, Mandarin, Cantonese & Taishanese
2015 Sales & Marketing Excellence Award
2021 Top Medicare Producer Award
2022 Top Medicare Producer Award
Timeline
Senior Medicare Advisor
Centene Corp.
08.2017 - 08.2026
Medicare Retention Representative
Fidelis Care
09.2016 - 08.2017
Medicaid Retention Rep & Health Benefits Enroller
Fidelis Care
10.2014 - 09.2016
BBA - Accounting
Baruch College