Miapaula Ramirez
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Pharmacy technician
- Ensure every patient is happy with there services
- Fill prescriptions
- Train new upcoming technicians
Lead Customer Service Representative
United Healthcare
10.2022 - Current
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
Assistant manager
Jouneys
04.2022 - 05.2022
- Successfully managed the team towards success
- Make store amount for daily goals, close the store, deposit money, make sure everyday take are successfully accomplished
Pharmacy technician
Walgreens
07.2020 - 11.2021
- Filling prescriptions
- Follow up calls in the patient portal for picking up prescriptions
- Enter insurance for requested medicine
- Call doctors office to make sure the medication is correct incase of a emergency manner
Education
High school diploma -
Penn foster high school
08.2020
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Prescription filling
Certification
- Certified in Microsoft Word
- Certified in Microsoft PowerPoint
- Certified in Microsoft Excel
Timeline
Lead Customer Service Representative
United Healthcare
10.2022 - Current
Assistant manager
Jouneys
04.2022 - 05.2022
Pharmacy technician
Walgreens
07.2020 - 11.2021
High school diploma -
Penn foster high school