Overview
Work History
Education
Skills
Certification
Timeline
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Miapaula Ramirez

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Pharmacy technician

  • Ensure every patient is happy with there services
  • Fill prescriptions
  • Train new upcoming technicians

Lead Customer Service Representative

United Healthcare
10.2022 - Current
  • Managed a team of customer service representatives, consistently achieving performance targets and goals.
  • Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Engaged clients in person and over phone to answer questions and address complaints.

Assistant manager

Jouneys
04.2022 - 05.2022
  • Successfully managed the team towards success
  • Make store amount for daily goals, close the store, deposit money, make sure everyday take are successfully accomplished

Pharmacy technician

Walgreens
07.2020 - 11.2021
  • Filling prescriptions
  • Follow up calls in the patient portal for picking up prescriptions
  • Enter insurance for requested medicine
  • Call doctors office to make sure the medication is correct incase of a emergency manner

Education

High school diploma -

Penn foster high school
08.2020

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Insurance billing
  • Prescription filling

Certification

  • Certified in Microsoft Word
  • Certified in Microsoft PowerPoint
  • Certified in Microsoft Excel

Timeline

Lead Customer Service Representative

United Healthcare
10.2022 - Current

Assistant manager

Jouneys
04.2022 - 05.2022

Pharmacy technician

Walgreens
07.2020 - 11.2021

High school diploma -

Penn foster high school

Pharmacy technician

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Miapaula Ramirez