Mica Jeffery
Las Vegas,Nevada
Summary
Dedicated Team Lead with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Enthusiastic Recreation Assistant with proven success enhancing recreational opportunities to support community needs. Promoted safe environment for staff and participants while maintaining responsible operations of programs. Demonstrated diplomacy, objectivity, positive attitude and high energy. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Lead
Chick-fil-A
11.2020 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Developed effective improvement plans in alignment with goals and specifications.
- Explored new tools and technologies that enhanced the capabilities of the team members while enabling seamless collaboration across departments.
- Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency.
- Evaluated customer needs and feedback to drive product and service improvements.
- Worked different stations to provide optimal coverage and meet production goals.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Senior Recreation Assistant
Henderson Multigenerational Center
06.2021 - Current
- Oversaw with children ranging from the age 5-14 years old
- Assist participants with special needs.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Monitored participation in recreational activities to provide assistance to participants.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Maintained order among participants and spectators to enforce conduct rules conformance.
Office Assistant
Baylor University
08.2023 - Current
- Assist students getting into their rooms and/ or helping them get out activities
- Contributed to a positive work environment by fostering open communication among colleagues.
- Monitored security to help maintain equipment, data and information safety.
- Assisted with budgeting and financial management to keep office operating within budget.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
Education
Bachelor of Science - Psychology
Baylor University
Waco, TX05.2026
Skills
- Staff Management
- Creative Thinking
- Team Collaboration
- File Organization
- Issue Resolution
- Computer skills
- Customer Service
- Data Entry
- Event and Activity Planning
- Time Management
Certification
- CPR License - 5/4/2022-5/4/2024
Timeline
Office Assistant
Baylor University
08.2023 - Current
Senior Recreation Assistant
Henderson Multigenerational Center
06.2021 - Current
Team Lead
Chick-fil-A
11.2020 - Current
Bachelor of Science - Psychology
Baylor University