Micaela Allen
Pasadena,TX
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Stocker
Walmart
Pasadena, US
07.2021 - 03.2025
- Scan with smart phone backroom and coolers, select the items that populate to be pulled, arrange merchandise onto carts or pallets by dept, daily use of pallets jacks
- Stock when needed, change shelf caps and verify product on hands.
- Help maintain daily and weekly scores
- Help identify mislabeled merchandise and make new labels
- Daily Audit of vendor merchandise
- Maintained a neat and orderly warehouse environment at all times.
- Trained new backroom associates in inventory procedures and system use.
- Coordinated with management to identify and resolve inventory discrepancies.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Shipping and Receiving Clerk
Aerotek Staffing - Gagemaker
Pasadena, US
08.2019 - 02.2020
- Attention to detail
- Shipping: Verifies and keeps records on incoming and outgoing shipments and prepares items for shipment: Compares identifying information and counts, weighs, or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records.
- Determines method of shipment, utilizing knowledge of shipping procedures, routes, and rates.
- Provides shipping quotes when needed.
- Receiving: Unpacks and examines incoming shipments, rejects damaged items, records shortages, and corresponds with shipper to rectify damages and shortages. Routes items to departments.
- Filing: of all incoming and outgoing orders and material
- Helped in the foam dept: Cut foam, prepped and assembled cases.
Customer Service Associate
Walgreens Co.
Pasadena, US
01.2016 - 07.2019
- Hired on as a shift lead stepped down Feb 2017 to CSR
- Handled large amounts of cash, balanced cash drawer and safe, and prepped nightly deposits
- Supervised a team of 6 employees during the closing shift to ensure that all tasks were completed on time.
- Demonstrated excellent communication, interpersonal, problem-solving and organizational skills
- Handle day-to-day cash functions.
- Scanned in prescriptions in pharmacy when needed.
- Perform Inventory audits and corrections throughout the store, with scanner reorder merchandise from our system/multiple vendors and verify incoming orders.
- Handled cash, processed western unions, stocked and zoned store
- Worked in the photo processing area, printed canvas metal sheets invites etc
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Stocked when needed
Data Entry Clerk
Piping Technology & Products
Houston, US
06.2013 - 12.2015
- Maintained records of all incoming and outgoing documents, ensuring accuracy and completeness.
- Compiled paint reports based on gathered information paint specs, temperatures, paint curing info
- Maintain paperwork when transferring outgoing jobs to the appropriate departments, Remove old jobs, file new job and revisions.
- Answer inquiries about surface prep and painting procedures.
- Operate office computer and phone
- Prep all paperwork for material to be shipped to outside blaster, stripping, and painting, provide all paperwork and paint specs needed.
- Work with department supervisors to ensure on time delivery of material, components, and documents to meet the project delivery schedule.
Data Entry Clerk
APS Accounting Services
Houston, US
12.2011 - 04.2013
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Maintained confidentiality of sensitive information entered into the system.
- Compiled reports based on gathered information.
- Scanned and stored files and records electronically to reduce paper files and secure data.
Wal-Mart Cashier
Walmart
Pasadena, US
11.2010 - 05.2011
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Used suggestive selling techniques to promote add-on sales.
Office Assistant/Receptionist
3rd Coast Adjusters
Houston, US
02.2009 - 11.2010
- Performed data entry tasks into various computer systems accurately and efficiently.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Prepared vehicles and auction release forms for drivers.
- Photo documented the vehicles and all belongings left inside.
- Communicated with customers/debtors, employees, and employers to answer questions, explain information and procedures, confirm repossession orders, and address complaints.
- Computed, recorded and proof read documents.
- Completed work schedules for drivers, managed daily routes, and arranged appointments for vehicle pick up and transfers to auction.
Education
High School Diploma -
Pasadena High
Pasadena05-2003
Skills
- Customer Service
- Leadership and Management
- Teamwork
- Adaptability
- Effective communication
- Problem-solving
Certification
Food Handler Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Stocker
Walmart
07.2021 - 03.2025
Shipping and Receiving Clerk
Aerotek Staffing - Gagemaker
08.2019 - 02.2020
Customer Service Associate
Walgreens Co.
01.2016 - 07.2019
Data Entry Clerk
Piping Technology & Products
06.2013 - 12.2015
Data Entry Clerk
APS Accounting Services
12.2011 - 04.2013
Wal-Mart Cashier
Walmart
11.2010 - 05.2011
Office Assistant/Receptionist
3rd Coast Adjusters
02.2009 - 11.2010
High School Diploma -
Pasadena High