Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Micaela Backer

Spokane Valley

Summary

Detail-oriented and tech-savvy professional with strong communication and project management skills. Adept at managing multiple priorities, troubleshooting issues, and improving operational workflows in dynamic environments. Known for a proactive approach, reliability, and adaptability with a fast learning curve for new systems and tools. Committed to leveraging technical aptitude and collaboration to strengthen team performance and support organizational goals.

Overview

5
5
years of professional experience

Work History

IT Manager and Marketing Coordinator

Servpro Team Kilpatrick
08.2021 - Current
  • Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
  • Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
  • Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
  • Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
  • Expanded social media presence through regular posting schedules and audience engagement initiatives.
  • Managed scheduling and logistics for promotional events, ensuring seamless execution.
  • Maintained organization of marketing materials, ensuring timely access for team members.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Children's Ministry Lead

Real Life Ministries - Coeur D'Alene Campus
09.2020 - 08.2021
  • Evaluated and introduced age-appropriate materials for children, ages 0-12 years, and contoured it to lesson plans while maintaining a safe and nurturing environment.
  • Recruited, trained, and managed volunteers in care of children and facility procedures.
  • Kept program children safe and secure at all times with proactive monitoring strategies.
  • Oversaw youth ministry budget and tracked all expenses.


Education

Associate of Science - General Studies

North Idaho College
Coeur D'alene, ID
12-2017

Associate of Arts - American Sign Language Studies

North Idaho College
Coeur D'alene, ID
12-2017

Skills

  • Technical Troubleshooting & IT Support
  • Help Desk Ticketing Systems (Spiceworks)
  • AI Tools & Automation
  • Critical Thinking & Analytical Problem Solving
  • Adaptability & Quick Learning
  • Multitasking and Time Management
  • Information Confidentiality
  • MS Office Suite & Quickbooks
  • Excellent Customer Service
  • Team Building and Management
  • Front Office Operations

Languages

American Sign Language
Limited Working

Timeline

IT Manager and Marketing Coordinator

Servpro Team Kilpatrick
08.2021 - Current

Children's Ministry Lead

Real Life Ministries - Coeur D'Alene Campus
09.2020 - 08.2021

Associate of Science - General Studies

North Idaho College

Associate of Arts - American Sign Language Studies

North Idaho College

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