Micaela Camargo
Waukegan,Il
Summary
Dedicated, bi-lingual Pro Premier Specialist with 8 years of experience in management and customer service expertise. Experience in training employees, sales, insurance and office work. Can easily adapt to change and learn new operating systems. Very tech savvy and passionate about technology and helping people. Eager to branch out into a tech position an show what I can do.
Overview
9
9
years of professional experience
Work History
Pro Premier Specialist
Floor & Decor Holdings Inc.
Arlington Heights, IL
10.2023 - Current
- Researched and analyzed customer feedback to identify areas of opportunity.
- Coordinated with other departments to ensure efficient workflow processes.
- Provided technical support for customers in resolving complex issues.
- Determined consumer needs to provide products and services appealing to larger market.
- Build relationships with customers to gain their trust that we will help them get the right products for their projects.
- Call, text, or email Pro customers to follow up with them, answer any questions or help place orders.
- Have knowledge in all departments to better help answer any questions for contractors and help them choose their products correctly.
Retail Supervisor
Visionworks
Gurnee, Il
06.2015 - Current
- Answer telephones and give information to callers, take messages, or set up appointments
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as medical records, and previous purchases
- Schedule and confirm appointments for customers
- Locate and attach appropriate files to incoming correspondence requiring replies
- Supervise other clerical staff and provide training to new staff
- Train and assist staff with computer usage
- Prepare work orders and instructions for grinding lenses and fabricating eyeglasses
- Evaluate prescriptions from other opticals
- Maintain records of customer prescriptions, work orders, and payments
- Sell goods such as contact lenses, spectacles, sunglasses, and other goods related to eyes in general
- Obtain a customer's previous record, or verify a prescription with the examining optometrist or ophthalmologist
- Perform administrative duties such as looking up and submitting patient insurance information
- Perform opening store and closing store procedures which consist of counting the money in the register, filling out paperwork, inputting info into a computer, and preparing deposits.
Sales Lead
New York and Company
Gurnee, Il
09.2014 - 07.2016
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality merchandise
- Assign employees to specific duties
- Examine merchandise to ensure that it is correctly priced and in the correct location
- Monitor customer preferences to determine focus of sales efforts.
Sales Associate
Party City
Gurnee, Il
09.2014 - 03.2015
- Greeting customers as they walk in and inquiring on their needs to then help them find or guide them to what they are looking for
- Perform work activities such as cleaning and organizing shelves and displays and selling merchandise
- Examine merchandise to ensure that it is correctly priced and in correct location
- Find SKU numbers for items that need it
- Stock merchandise received in shipments.
Education
High School Diploma -
Waukegan High School
05.2014
Skills
- Active Listening
- Customer and Personal Service
- Computer/Tech
- Phone skills
- Management
- Organization
- Communication
- Sales
- Insurance look ups
- Customer Relations
- Adaptability and Flexibility
- Multitasking
Languages
Spanish
Native/ Bilingual
Affiliations
- Crafting (crochet, embroidery, macarame, painting, etc..)
- Video games
- Spending time with friends and family either outside, or going out bowling, or to arcades.
Timeline
Pro Premier Specialist
Floor & Decor Holdings Inc.
10.2023 - Current
Retail Supervisor
Visionworks
06.2015 - Current
Sales Lead
New York and Company
09.2014 - 07.2016
Sales Associate
Party City
09.2014 - 03.2015
High School Diploma -
Waukegan High School
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