Micaela Upton
Salisbury,Maryland
Summary
Dependable Server with engaging personality and flexible approach. Always anticipating customer needs to facilitate enjoyable experiences. Motivated Floor Associate with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
6
6
years of professional experience
Work History
Server
Evolution Craft Brewing
03.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Floor Associate
Habitat For Humanity Restore
09.2018 - Current
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
- Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
- Demonstrated strong problem-solving skills by addressing customer inquiries or concerns quickly and effectively.
- Collaborated with fellow associates to achieve daily sales goals, contributing to the store''s overall success.
Education
Bachelor of Arts - Environmental Studies
12.2024
- Relevant Coursework: Directed Research in Environmental Studies- Reptiles and Amphibians
Skills
- Strong Work Ethic
- Customer Engagement
- Time Management
- Multitasking
- Team Building
- Problem Solving
- Environmental Education
- Ecology Knowledge
Timeline
Server - Evolution Craft Brewing
03.2020 - Current
Floor Associate - Habitat For Humanity Restore
09.2018 - Current
Salisbury University - Bachelor of Arts, Environmental Studies
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