Micah Greenhalgh
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
3
3
years of professional experience
Work History
Server
Rio Grande Cafe
10.2023 - Current
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
Office Service Associate
SAS
10.2022 - 05.2023
- Maintained monthly, weekly and daily reports of transaction.
- Distributed incoming mail from shipments, couriers and postal delivery to multiple departments within organization.
- Monitored stock of office supplies to report shortages to management.
- Used the AS400 program daily.
- Input data into spreadsheets and databases.
Quality Assurance
Blvd Home Distribution Center
09.2020 - 09.2022
- Performed root cause analysis to identify and resolve quality issues and defects.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Recorded, analyzed, and distributed statistical information.
- Used the program AS400 daily.
Paraprofessional Tutor
Crimson Cliffs Middle
09.2020 - 05.2021
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
Education
Bachelor of Science - Science Education
Western Governors University
Salt Lake City, UTBootcamp - Software Developer
Tech Academy
Portland11.2023
Associate of Science - General Science
Snow College
Ephraim, UT05.2019
Skills
- Records Management
- Progress Reporting
- Team Collaboration
- Project Management
- Proficient in AS400
- Staff Training
- Safety Trained
- Quality Inspections
- Error Correction
- Deadline Oriented Mindset
- Adaptability and Flexibility
- Information Security Awareness
Timeline
Server
Rio Grande Cafe
10.2023 - Current
Office Service Associate
SAS
10.2022 - 05.2023
Quality Assurance
Blvd Home Distribution Center
09.2020 - 09.2022
Paraprofessional Tutor
Crimson Cliffs Middle
09.2020 - 05.2021
Bachelor of Science - Science Education
Western Governors University
Bootcamp - Software Developer
Tech Academy
Associate of Science - General Science
Snow College
Similar Profiles
Elena FariasElena Farias
Assistant General Manager at Uncle Julio's Rio Grande CafeAssistant General Manager at Uncle Julio's Rio Grande Cafe
Fatmata JallohFatmata Jalloh
Host at Uncle Julio's Rio Grande CafeHost at Uncle Julio's Rio Grande Cafe
ROBYN FATHROBYN FATH
General Manager at Uncle Julio's Rio Grande CafeGeneral Manager at Uncle Julio's Rio Grande Cafe