Aaron Day
Pittsburgh,PA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Family Dollar
10.2022 - 09.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Store Clerk
Giant Eagle
11.2021 - 10.2022
- Assisted customers by answering questions and fulfilling requests.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Performed inventory control, such as counting, and stocking merchandise.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Health Care Aide
Care At Home Services
04.2019 - 08.2022
- Employed mobility devices and equipment to lift patients from chairs to beds, following safety procedures to avoid injuries.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Assisted with patient transfer and ambulation.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Skills
- Data Collection
- Account updating
- Report Generation
- Consultative Sales
- Data Entry
- Call Management
- Complaint resolution
- Customer Relations
Timeline
Customer Service Representative
Family Dollar
10.2022 - 09.2023
Store Clerk
Giant Eagle
11.2021 - 10.2022
Health Care Aide
Care At Home Services
04.2019 - 08.2022