Micah Letalu
Las Vegas
Summary
Customer service representative with 10 years of experience in providing exceptional support across multiple channels. Demonstrated expertise in resolving complex issues and improving customer satisfaction through effective communication. Skilled in mentoring team members and managing high-volume inquiries in fast-paced environments. Enthusiastic approach fosters collaboration and drives mutual success.
Overview
11
11
years of professional experience
Work History
Caregiver
Private Caregiver
08.2020 - 05.2022
- Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well-being
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Managed medical appointments and transportation arrangements for clients as needed
- Assisted with physical therapy exercises as directed by healthcare professionals
CSR - Customer Service Representative
KBS - Kellermeyer Bergensons Services LLC
06.2015 - 06.2020
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers
Subject Matter Expert (SME)
Sitel Corporate
12.2010 - 03.2015
- Managed a high volume of incoming calls and emails in a fast-paced environment
- Provided exceptional customer support via phone, email, and chat channels
- Mentored junior members of the team by providing guidance on best practices for handling challenging situations
Education
BBA - Business Administration
Walden University
Minneapolis, MN06.2011
High School Diploma -
Cimarron Memorial High School
Las Vegas, NV01.2007
Skills
- Customer service
- Communication skills
- Caregiving
- Phone etiquette
- English
- Business administration
Timeline
Caregiver
Private Caregiver
08.2020 - 05.2022
CSR - Customer Service Representative
KBS - Kellermeyer Bergensons Services LLC
06.2015 - 06.2020
Subject Matter Expert (SME)
Sitel Corporate
12.2010 - 03.2015
BBA - Business Administration
Walden University
High School Diploma -
Cimarron Memorial High School
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