Micah Morton
Kingwood,TX
Summary
At Helfman Enterprises, I spearheaded the launch and expansion of a Maserati dealership, significantly enhancing customer satisfaction and loyalty through expert service management and resolution skills. Leveraging my background as a Master Certified Technician and leadership abilities, I improved team performance and safety, directly contributing to the company's growth. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Service Manager
Helfman Enterprises
06.2004 - Current
- Helped start Maserati dealer and expand to two locations in the Houston area
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Monitored service staff performance and provided feedback for improvement.
Education
High School Diploma -
Randleman High School
Randleman, NC05.1993
Skills
- Previous Master Certified Technician with the understand of what it takes to be a top level technician
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Critical Thinking
- Reliable and Responsible
- Employee Training and Development
- Customer Service Management
- Workplace Safety
Timeline
Service Manager
Helfman Enterprises
06.2004 - Current
High School Diploma -
Randleman High School
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