Micah Powell
Interlachen,FL
Summary
Dynamic Front Office Specialist at Aza Health with expertise in appointment scheduling and patient communication. Proven ability to enhance workflows and resolve conflicts effectively. Skilled in electronic health records and data processing, I excel in delivering exceptional service while maintaining meticulous attention to detail. A dedicated team player committed to improving patient experiences.
Overview
5
5
years of professional experience
Work History
Front Office Specialist
Aza Health
Interlachen, Florida
08.2024 - Current
- Managed patient scheduling and appointment coordination for healthcare services.
- Facilitated communication between patients and medical staff effectively.
- Maintained accurate patient records using electronic health record systems.
- Assisted patients with insurance inquiries and billing questions promptly.
- Organized medical files and documentation for easy access by staff.
- Collaborated with team members to improve front office workflows continuously.
- Processed payments accurately and efficiently.
- Contributed to team effort by accomplishing related results as needed.
- Greeted incoming patients, completed registration procedures and checked each into system.
- Performed clerical tasks such as copying, faxing and calling patients, outside offices, and insurance companies.
- Prepared documents, invoices and reports as required.
- Ensured proper handling of confidential information at all times in accordance with company policies.
- Operated office equipment such as computers, printers, copiers, scanners.
- Monitored incoming emails, faxes and mail ensuring timely response or forwarding to appropriate personnel.
- Received and screened high volume of internal and external communications.
Customer Service Representative
Ollies-Bargain-Outlet
Palatka, FL
10.2022 - 08.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
Cashier
Save-A-Lot
Macclenny, FL
12.2020 - 07.2022
- Customer service and satisfaction
- Janitorial work
- Shelf and display organization
- Conflict resolution
- Money handling
- Timely service and checkout.
Education
High School Diploma -
Nassau Riverside Academy
Homeschooled05-2022
Skills
- Clear communication
- Conflict resolution
- Call Management
- Data Processing
- Complaint Resolution
- Medical terminology
- Process improvement
- Time management
- Team collaboration
- Attention to detail
- Report transcription
- Appointment scheduling
- Microsoft office expertise
- Computer proficiency
- Complaint resolution
- Multitasking and organization
- Email management
- Staff education and training
- Account Updating
- Conflict Resolution
- Adaptive Team Player
- In-Office Support
- Critical Thinking
- Customer Relations
Affiliations
Volunteering as a library assistant, shelving and organizing books, assisting in youth programs, janitorial work and aiding in special projects from 10/02/2021 to 06/04/2022. (Reference) Ms. Susan Mckenny branch manager bryceville branch library 7280 Motes Rd. Bryceville (904) 530-6551
Languages
Spanish
Limited
Timeline
Front Office Specialist
Aza Health
08.2024 - Current
Customer Service Representative
Ollies-Bargain-Outlet
10.2022 - 08.2024
Cashier
Save-A-Lot
12.2020 - 07.2022
High School Diploma -
Nassau Riverside Academy