Micah Scholten
Longwood
Summary
Dynamic Customer Service Associate with a proven track record at Publix Grocery Store, enhancing customer satisfaction through effective problem-solving and active listening. Skilled in time management and data analysis, I consistently exceeded performance standards while fostering team collaboration to deliver exceptional service and drive sales.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Publix Grocery Store
Longwood
07.2024 - Current
- Demonstrated active listening skills when responding to customer questions and complaints.
- Followed policies and procedures to meet or exceed established performance requirements.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Kept work area neat, clean, and well-stocked at all times.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Lyman High School
Longwood, FL05-2026
Skills
- Customer service
- Time management
- Data analysis
- Problem solving
- Sales techniques
- Team collaboration
Affiliations
- Varsity weightlifter
- Active in church youth group
Accomplishments
- 4.07 GPA
- ServSafe certification
- National Registry certification
References
References available upon request.
Timeline
Customer Service Associate
Publix Grocery Store
07.2024 - Current
Lyman High School
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